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Director of HR AI Tech & Transformation (GTM, Capability & Delivery)

Capgemini -
Newcastle NSW

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Job Details

Qualifications

SAP
ERP systems
Business development
ServiceNow
HRIS
AI
Workday

Full Job Description

Capgemini Invent: Why Join us?

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

In this role you will play a key role in:

Leading go‑to‑market engagement and business development with clients, shaping HR technology and employee‑experience solutions built on platforms such as Microsoft Viva, Microsoft 365 Copilot, and ServiceNow HRSD, as well as out of the box functionality from HR ERPs (SAP, Workday, Oracle etc.) and translating client needs into clear, compelling transformation propositions. Helping clients move into a unified colleague experience platform environment.
Developing and strengthening the practice’s capability, ensuring consultants are skilled across HR AI solutions from Microsoft 365 (Viva, Copilot Studio), Google Workspace with Gemini, and AI within major HR platforms, with robust methods, assets, and standards in place to support high‑quality delivery. Ensuring the team are able to translate business outcomes into the right North Star Tech stack.
Driving innovation across the HR technology landscape, staying ahead of advances in employee‑experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.
Overseeing the delivery of complex HR technology engagements, ensuring solutions integrate effectively across Microsoft Teams, Google Workspace and ServiceNow channels such as Google Chat and Teams, and that they accommodate local policy, language and operational requirements.
Shaping and governing the North Star HR technology architecture, defining how Viva/Copilot, Gemini, ServiceNow and HRIS platforms fit together within a client’s ecosystem, and providing senior guidance on platform selection, sourcing, integration and adoption strategy. Typically, as part of a wider HR Transformation.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

Business & Methods - Translates complex HR/GBS workflows into structured, value‑driven solutions. Defines future‑state operating models, sets transformation methods, and builds clear business cases. Understands the shift to unified colleague experience platforms and the implications for HR service delivery, global processes, and language needs.
Capgemini Invent DNA - Curious, collaborative, and comfortable challenging the status quo. Applies a human‑centred, design‑led approach and leverages modern platforms (workflow, automation, EX suites) to simplify and elevate the colleague experience across Microsoft 365, Google Workspace, and ServiceNow ecosystems.
Leadership - Builds a high‑performing HR technology capability; coaches consultants across disciplines; and influences senior stakeholders. Brings strong stakeholder management and executive presence, aligning cross‑functional teams to a clear colleague‑experience vision.
Technical - Deep knowledge of HR tech and EX stacks: ServiceNow HRSD (case, lifecycle, knowledge, workflow), Microsoft Viva/Copilot (including Copilot Studio), Google Workspace with Gemini, and major HRIS platforms. Shapes North Star architectures and advises on platform selection, interoperability, security, and adoption.

Helpful (but not required) Certifications:

Certified Implementation Specialist – HRSD (ServiceNow)
Microsoft Power Platform / Copilot Studio credential (maker/functional consultant level)
Google Workspace Administrator (or Google Cloud Digital Leader as an alternative)
Certifications on HR ERP platforms (SAP, Workday, Oracle)

Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development – utilising a combination of the organisation’s broader pre-existing relationships, company relationships and your own network, you’ll be generating c.£2m of consulting revenues (Director) /c.4m of consulting revenues (Vice President).

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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