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Digital Channels Assurance Analyst

ANZ Banking Group -
Sydney NSW

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Analysis skills
Presentation skills
Communication skills

Full Job Description

Digital Channels Assurance Analyst

Req ID: 120872

Department: AR NFR Advisory & Controls

Division: Australia Retail

Location: Melbourne, Sydney, Brisbane

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Digital Channels Assurance Analyst plays a key role within the Digital Channels Line 1 Risk team, supporting the effective management of non-financial risk across a portfolio of strategic, regulatory and customer-focused initiatives.

This is a hands-on role that combines risk management, data analysis, governance and stakeholder engagement. Working closely with risk managers, business stakeholders, delivery teams, technology teams and control owners, you will leverage data and insights to identify trends, emerging risks and areas requiring management attention.

You will be a trusted partner to the team, taking ownership of reporting, governance activities and risk deliverables, while helping drive informed decision-making and positive business outcomes. Success in this role comes from your ability to analyse information, ask the right questions, build strong stakeholder relationships and influence outcomes across a diverse group of stakeholders.

This role will also assist with the delivery of assurance activities across the PACT (People, Accountability, Customers and Trust) program, alongside input into Single Customer Front End (SCFE) transformation and Suncorp Integration Program, providing independent insight into the effectiveness of risk management, controls and customer outcomes within Digital Channels.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12-Month Fixed Term
Role Location: Melbourne, Sydney or Brisbane
Work Hours: Full-time

What will your day look like?

As a Digital Channels Assurance Analyst, you will:

Analyse and interpret risk, issue, event, control and action data to identify trends, emerging risks and areas requiring management attention.
Prepare high-quality reporting, dashboards, presentations and governance materials that provide meaningful insights and support effective decision-making.
Partner with business, technology, delivery and risk stakeholders to gather information, challenge assumptions, coordinate outcomes and support effective risk management practices.
Support governance forums end-to-end, including stakeholder engagement, agenda management, pack preparation, action tracking and follow-up activities.
Act as a trusted source of portfolio information, maintaining high-quality risk and governance data and ensuring stakeholders have visibility of key risks, issues and remediation activities.
Support the management of risks, issues, events, controls and remediation activities, helping drive actions and deliverables through to completion.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience in operational risk, non-financial risk, governance, assurance, compliance, audit, PMO, business analysis or a related discipline.
Strong analytical and problem-solving skills, with the ability to translate complex information into clear insights, recommendations and actions.
Experience working with data, reporting and dashboards to support decision-making, identify trends and monitor risk outcomes.
Advanced Excel and PowerPoint skills, with experience preparing executive-level reporting and governance materials.
Strong stakeholder management and influencing skills, with the ability to build trusted relationships and work effectively across business, technology and risk teams.
Excellent written and verbal communication skills, including confidence presenting to senior stakeholders and governance forums.
Confidence to ask probing questions, challenge constructively and escalate issues where required.
The ability to work independently, manage competing priorities and drive outcomes in a fast-paced and evolving environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can

Job Posting End Date

18/08/2026, 11.59pm, (Melbourne Australia)

Apply Now

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