In-Demand Information technology Jobs in Rouse Hill, Nsw

IT Service Delivery Analyst
Jaybro Group —Arndell Park NSW
- Hybrid work
- Management
- Computer Science
- Bachelor's degree
- Profit sharing
- Employee assistance program
3d
Senior Network Engineer
NSW Police Force —Parramatta NSW
- $149,739 - $156,088 a year
- Full-time
6d
Market Administrator (Trading Tech Support Analyst)
TP ICAP —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- Financial services
IT Asset Management Senior Associate
Alvarez & Marsal —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
IT/OT Technical Lead
CSR —North Ryde NSW
- Contract
- Business
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Senior Systems Administrator
Light & Wonder —Silverwater NSW
- Full-time
- Azure
- Management
- Computer Science
- Parental leave
Solution Architect
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
7d
Client Technical Support
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
IT Support Officer - English & Mandarin Speaking
Homart Pharmaceuticals Pty Ltd —Rydalmere NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
Pre-Sales Solution Architect – AWS
TD Synnex —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- AWS
- AI
IT Digital Services Specialist (Fixed-term contract until Jan 2027)
Nestlé —Rhodes NSW
- Contract
- Hybrid work
- CRM software
- Salesforce
- APIs
- Parental leave
- Gym membership
6d
Service Desk Officer
Blacktown City Council —Blacktown NSW
- From $1,563.45 a week
- Full-time
4d
Senior Network Engineer – Security & Core Network
NSW Police Force —Parramatta NSW
- $149,739 - $156,088 a year
- Full-time
- Analysis skills
3d
Senior Solution Architect
Big W —Bella Vista NSW
- Full-time
- Hybrid work
- Parental leave
C&SP Global Solution Architect
Schneider Electric —Macquarie Park NSW
- Full-time
- Opportunities for advancement

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IT Service Delivery Analyst

Jaybro Group -
Arndell Park NSW

Apply Now

Job Details

3 days ago

Benefits

Employee rewards program
Profit sharing
Employee assistance program

Qualifications

Jira
Management
Computer Science
IT service management
Bachelor's degree
ITIL
ServiceNow
ISO 27001
Communication skills
Information Technology

Full Job Description

Jaybro's Technology team is looking for an experienced and customer-focused IT Service Delivery Analyst to join our growing team based in Arndell Park, NSW.

As a leader in the civil construction sector for over 29 years, Jaybro Group is a full-service supplier to infrastructure, construction and maintenance contractors with offices, warehouses and manufacturing facilitates across Australia and New Zealand. Jaybro strives to provide its customers with industry leading service, fast delivery, expert advice and quality products.

With a combination of industry leading products and services, and a motivated and skilled team, Jaybro Group sets the standard in the infrastructure industry. Our commitment to employee development has resulted in a positive and inclusive workplace culture, leading to recognition as a Great Place to Work five years running and ranking #5 in Australia’s Best Workplace List 2024 (in the medium category).

We move fast, think big, and keep it simple—and now we’re looking for someone who’s ready to do the same!

About the Role

In this role you are responsible for the governance, continual improvement, and operational effectiveness of IT service management practices across the Jaybro Group.

You will work closely with technical teams, business stakeholders, and service owners to improve service quality, reduce operational risk, enhance customer experience, and support compliance with ISO 27001 and organisational governance requirements.

This role is based at our Arndell Park office, with hybrid work arrangements requiring a minimum of three days per week onsite.

Responsibilities:

Maintain and improve IT service management processes, policies, and standards
Identify and drive continual service improvement initiatives
Coordinate Major Incident and Problem Management processes
Govern the Change Management process, including facilitating Change Advisory Board (CAB) meetings
Govern and promote the Knowledge Management framework
Champion self-service and Zero Level Support (L0) capabilities
Govern the IT Service Catalogue and CMDB
Develop and maintain service performance reporting, SLA reporting, dashboards, KPIs, and trend analysis for operational and leadership reporting
Provide insights and recommendations that support informed decision-making and service improvement initiatives.
Support compliance with organisational policies, governance requirements, and relevant standards including ISO 27001.
Assist with audit activities and monitor adherence to IT service management processes and controls.

Requirements:

Bachelor’s degree in information technology, Computer Science, Business Systems, or a related field (or equivalent work experience).
2–5 years' experience in IT Service Management, Service Delivery, Governance, or Technology Operations.
Working knowledge of ITIL practices and ITSM frameworks.
Experience with ITSM tools (e.g., Service Desk Plus, ServiceNow, Jira Service Management).
Strong documentation, coordination, and communication skills.
Analytical mindset with attention to process improvement and operational efficiency.

As part of Jaybro Group's recruitment process you may be required to complete an online assessment, pre-employment medical & a national criminal history check.

Benefits:

Competitive salary + Profit Share Scheme
Certified as a Great Place to Work!
Great company culture & high employee engagement
Feel like a Business Owner – Make Your Mark!
Dynamic & Supportive Management & Team.
Employee Reward & Recognition Platform - ELEVATE
WHEREFIT discounts.
Employee Assistance Program - UPRISE
Career advancement, training & development programs.

If you'd like to join a winning team and a company with a fantastic culture, please apply now.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

information technology jobs in rouse hill, nsw

IT Service Delivery Analyst

Senior Network Engineer

Market Administrator (Trading Tech Support Analyst)

IT Asset Management Senior Associate

IT/OT Technical Lead

Senior Systems Administrator

Solution Architect

Client Technical Support

IT Support Officer - English & Mandarin Speaking

Pre-Sales Solution Architect – AWS

IT Digital Services Specialist (Fixed-term contract until Jan 2027)

Service Desk Officer

Senior Network Engineer – Security & Core Network

Senior Solution Architect

C&SP Global Solution Architect

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