KTL Australia – Melbourne
We are not just another freight forwarder.
At KTL Australia, we’re a strategic logistics partner, moving businesses forward with tailored, end-to-end solutions. Specialising in air & sea freight, supply chain optimisation, and fully integrated logistics, we ensure every shipment moves seamlessly. We are proudly Australian-owned, based in Tullamarine, Victoria.
Our Culture
A tight-knit Melbourne team driven by collaboration, accuracy, and delivering exceptional logistics outcomes. Cross-department teamwork is part of our DNA - when one of us succeeds, we all succeed. Our core values: Be the Best, Be a Client Warrior, Put Team First, & Be Honest & Inclusive.
The Role
As our Freight Coordinator, you will play a key role in ensuring our clients receive seamless, on-time and accurate freight services. You’ll manage import freight operations while building strong relationships with clients, vendors and partners.
Seeking a proactive, positive-minded customer service professional who is confident speaking with customers to ensure relationships with clients and partners are maintained at service-excellence levels.
This is a diverse, fast-paced role that requires initiative, strong communication skills, and a commitment to outstanding service.
Key Responsibilities
- Import Freight Coordination: Coordinate all import freight activities including quoting, booking, documentation, data entry, billing, and shipment tracking. Handle FCL/LCL and airfreight cartage coordination. Manage shipments from order through to final delivery.
- Customer & Supplier Relationships: Develop and maintain positive relationships with customers and suppliers. Advise clients on delivery terms, insurance, payment, and other requirements. Provide exceptional customer service and respond promptly to inquiries.
- Operational Support: Perform day-to-day operations tasks across varied import shipments. Collaborate with internal teams to support operational excellence. Keep your team leader informed of issues requiring attention.
- Documentation & Compliance: Maintain accurate documentation and records in CargoWise. Review and process import documentation. Track vessels and liaise with shipping lines and consolidators. Handle dangerous or controlled goods and ensure correct permits/licences are in place. Follow up on quotations and ensure documents such as invoices are complete and accurate.
What you will bring:
- Deliver exceptional service that earns positive feedback from clients, sales, and the operations team.
- Demonstrate strong performance, attention to detail, and organisational skills in a fast-paced environment.
- Bring freight forwarding or logistics experience (import experience preferred) and a customer-first mindset.
- Build strong relationships through clear communication and teamwork.
- Experience with CargoWise is a plus.
If you’re driven, detail-oriented, and passionate about delivering excellent service, we’d love to hear from you!
KTL Australia is a Melbourne based freight forwarder offering international sea, air, rail and road transport solutions to, from and within Australia. Established in 2008, KTL Australia has developed a reputation for excellence in customer service and reliability. We provide an effective and efficient door to door service at a competitive price and pride ourselves on our highly proficient service delivery. Our staff are highly trained and well experienced to handle the most complex of jobs and are able to track each shipment from origin to destination to ensure all consignments are delivered efficiently and cost effectively. Trace & Trace your shipment from door to door with KTL Meridian 18 Staff in our Melbourne Based Office We pride ourselves on providing an effective and efficient door to door service at a competitive price Our client's success is our success. We strive to increase productivity and efficient in all facets of our business and yours, by providing a digital tool alongside a wealth of freight forwarding passion and expertise, the basis for long-term working and personal relationships are created. Working with KTL Australia, you can rest assured that we are expediting your shipment with care.
