In-Demand Help desk technician Jobs

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Library Technician
NSW Health —Westmead NSW
Join a modern health library supporting research and patient care. Qualification: Library and information qualifications as recognised by the Australian Library…
$79,795 - $94,033 a year
3d
Library Technician
Western Sydney Local Health District —Sydney NSW
Join a modern health library supporting research and patient care. Qualification: Library and information qualifications as recognised by the Australian Library…
$79,795 - $94,033 a year
4d

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Library Technician

NSW Health -
Westmead NSW

Apply Now

Job Details

Permanent | Full-time
$79,795 - $94,033 a year
3 days ago

Qualifications

Management
Customer service
Communication skills
Integrated library system

Full Job Description

Join a modern health library supporting research and patient care
Engage with clinicians, students and healthcare professionals
Develop innovative services in a technology-enabled environment

Build exceptional library experiences, deliver innovative information services and support healthcare, education and research across Western Sydney.

Employment Type: Permanent Full Time
Position Classification: Library Technician Grade 1
Remuneration: $79,795 - $94,033 per annum
Hours Per Week: 38
Location: Westmead Hospital

Where you'll be working
Westmead Hospital is one of Australia's largest and most diverse health precincts, delivering world-class healthcare, education and research. As part of the Western Sydney Local Health District Library Service, you will join a collaborative team committed to connecting staff, students and researchers with high-quality information resources that support better patient outcomes.

Work within a progressive, customer-focused health library service
Be part of a supportive and collaborative team environment
Contribute to healthcare, education and research outcomes across WSLHD
Access opportunities to work with emerging library technologies and digital services
Enjoy a dynamic workplace located within the renowned Westmead Health Precinct

What you'll be doing
As a Library Technician, you will play a key role in delivering contemporary library and information services that meet the evolving needs of healthcare professionals, students, researchers, patients and carers. Working across both physical and virtual environments, you will help ensure access to accurate, timely and relevant information resources.

Deliver high-quality customer service and information support through library help desk services and online channels
Build strong relationships with a diverse range of library users to understand and respond to their information needs
Assist with the development, implementation and improvement of library services, programs, procedures and events
Support the adoption and utilisation of technology and digital solutions to enhance user experience and service delivery
Monitor and evaluate services to ensure they remain contemporary, relevant and responsive to customer needs

Ready to make an impact?
Help connect healthcare professionals with the information they need to improve patient care. Apply today and grow your career with NSW Health.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Essential Criteria:

Qualification: Library and information qualifications as recognised by the Australian Library and Information Association.

Selection Criteria:

Demonstrated ability to work effectively as a team member and also to work independently, able to set priorities and meet deadlines.

Demonstrated computer literacy skills, including working knowledge and understanding of library management systems including circulation, serials, acquisitions and cataloguing modules.

High level customer service skills in a library environment with demonstrated prior experience in initiating processes to ensure needs and expectations are met.

Excellent communication skills – written (reports, procedures, meeting notes), oral (basic training) and interpersonal with a demonstrated ability to develop and maintain relationships with stakeholders.

Demonstrated commitment to quality client services and staying up to date with emerging trends and new technologies, and best practice in provision of library and information services.

Demonstrated ability to liaise successfully with suppliers and other internal and external stakeholders.

Knowledge and demonstrated experience of at least three key areas of library services such as acquisitions, document delivery, serials, circulation services, reference or training.

Requisition ID: REQ677643
Applications Close: 22 July 2026

Need more information?

Discover more about the application process.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Bernadette Nicholl on 02 8890 6266 or [email protected]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/

Westmead Hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

#S-DNI

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