In-Demand Solution specialist Jobs

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Customer Support Specialist / Weekend Experience Team
AmazingCo —Abbotsford VIC
- $38 - $70 an hour
- Weekends only
- Hospitality
- Free parking
- Commuter assistance
Quick Apply
Project Engineer/Specialist
Kent —Burrup WA
- Microsoft Word
- Microsoft Excel
- Databases
CRM Specialist (HubSpot)
Micromine —Brisbane QLD
- Full-time
- Remote
- CRM software
- Analysis skills
- Work from home
- Parental leave
Team Administrator / Document Specialist
EHS Support, LLC —Western Australia
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Parental leave
Quick Apply
Revenue & Accounts Specialist
HHH Solutions —Remote
- $45 - $55 an hour
- Remote
- Microsoft Excel
- Finance
- Bachelor's degree
Quick Apply
7d
Procurement Specialist
C.R.Kennedy —Victoria
- $90,000 - $95,000 a year
- Data analysis skills
- Research
- Microsoft Office
B2B Sales and Marketing Specialist (Freelance)- AU region
KKBC —Remote
- $30 - $35 an hour
- Part-time
- Remote
- English
- Communication skills
- Marketing
- Work from home
Quick Apply
Onboarding Specialist
INNERGY —Sydney NSW
- Full-time
- Remote
- ERP systems
- Manufacturing
- Communication skills
Quick Apply
Early Careers - IT & Digital Internships
Schlumberger —Perth WA
- Doctoral degree
- Engineering
- Master's degree
- Vision insurance
Customer Success Specialist
Buddy Advisory —Geelong VIC
- $65,000 - $75,000 a year
- Organisational skills
- In-person
- AI
Payments Migration Specialist
Storable —Remote
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Quick Apply
Southern Development Manager - Precision Ag Specialist
National Agri-Solutions —Victoria
- Full-time
- Sales
- Presentation skills
- Leadership
Rent Solutions Specialist
Argyle Housing —Goulburn NSW
- Full-time
- Office experience
Quick Apply
Customer Experience Specialist
Pact Packaging —Truganina VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick Apply
Fraud and Privacy Specialist
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Café
- Communication skills
- Time management
- Parental leave
Solution Specialist (Presales)
Rapid Circle —Sydney NSW
- Full-time
- Azure
- AI
- Leadership
12d
Operational Technology Specialist
Foxleigh Mine —Middlemount QLD
- Full-time
- Engineering
- Supervising experience
- Communication skills
Desktop Support Officer
Axiom Technologies —Darwin NT
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
ITSM Specialist - Major Incident Manager
NEC Corporation —Majura ACT
- Management
- Communication skills
- Health insurance
- Parental leave
12d

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Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

solution specialist jobs

Customer Support Specialist (AU)

Customer Support Specialist / Weekend Experience Team

Project Engineer/Specialist

CRM Specialist (HubSpot)

Team Administrator / Document Specialist

Revenue & Accounts Specialist

Procurement Specialist

B2B Sales and Marketing Specialist (Freelance)- AU region

Onboarding Specialist

Early Careers - IT & Digital Internships

Customer Success Specialist

Payments Migration Specialist

Southern Development Manager - Precision Ag Specialist

Rent Solutions Specialist

Customer Experience Specialist

Fraud and Privacy Specialist

Solution Specialist (Presales)

Operational Technology Specialist

Desktop Support Officer

ITSM Specialist - Major Incident Manager

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