In-Demand Customer excellence representative Jobs in Parramatta, Nsw

Rx Customer Service Specialist
Maui Jim Sunglasses —Frenchs Forest NSW
- Full-time
- Health insurance
- Dental insurance
Sales Development Representative
Okta —Sydney NSW
- CRM software
- Salesforce
- Master's degree
Lease Administration Manager
The GPT Group —Sydney NSW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Referral program
Customer Service Representative (CSR)
Pipe Perfection - Plumbers & Electricians —Marrickville NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply
Service Desk Analyst (Level 1–2)
Fujitsu —Sydney NSW
- Weekend availability
- Management
- Customer service
- Microsoft Office
DC Team Manager | AM Shift
Super Retail Group —Erskine Park NSW
- Full-time
- Warehouse experience
- Communication skills
Quick Apply
11d
Sales Representative
XAG Australia —Seven Hills NSW
- Full-time
- Organisational skills
- Communication skills
- Time management
National Draftsperson
Joyce Foam —Moorebank NSW
- $75,000 - $85,000 a year
- Full-time
- CAD
- Microsoft Office
- Databases
Quick Apply
5d
Sales Business Development Representative (BDR)
Lupo Digital —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Annual leave
Site Security Manager
Wilson Group —Sydney NSW
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
Sales Development Representative (Outbound)
MRI Software —Sydney NSW
- Full-time
- CRM software
- Microsoft Outlook
- Sales
10d
Sales Representative - Sydney South East
Arthrex —Sydney NSW
- Sales
- Communication skills
- Time management
Community Manager
JLL —Sydney NSW
- Sales
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
10d
Planning Manager - Bids & Tenders
ALSTOM —Sydney NSW
- Microsoft Excel
- Data analysis skills
- Leadership
10d
BDR Outbound (Korean Speaking)
Asana —Sydney NSW
- $78,400 - $87,500 a year
- Sales
- Salesforce
- Writing skills
- Work from home
Quick Apply
Distribution Centre Training Specialist
Super Retail Group —Erskine Park NSW
- Full-time
- Communication skills
Quick Apply
Business Development Representative - Sydney
Fortinet —Sydney NSW
- Full-time
- Management
- Marketing
- Salesforce
Customer Service Representative (CSR) - North Shore Chatswood
Ruttley Services —Chatswood NSW
- $60,000 - $70,000 a year
- Full-time
- CRM software
- Writing skills
- Communication skills
Quick Apply
Sales Enablement Leader, APAC
Okta —Sydney NSW
- Sales
- AI
- Leadership
10d
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Sydney NSW
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
6d

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Rx Customer Service Specialist

Maui Jim Sunglasses -
Frenchs Forest NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Annual leave
Parental leave
Employee assistance program
Vision insurance
Maternity leave

Full Job Description

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.

If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~

The major function of this position is to:

Ensure smooth & efficient RX order processing, offering comprehensive account and sales support, to facilitate future growth of the RX market and make superior customer service with Aloha our #1 goal throughout all other tasks.

The principle responsibilities and duties of this position are:

Handle all RX specific customer service calls and respond to account inquiries, spreading the Aloha spirit and offering exceptional RX technical customer service support.
Order entry: Enter all RX orders into VisionStar (lab software) and review RX orders to ensure Maui Jim production range standards are met and where required, call accounts to discuss cases where the prescription is not correct and to offer alternatives.
Receive and pack incoming RX and MyMaui completed jobs from our Peoria office, ready for shipping.
Redo’s and Returns: Handle all issues from accounts and sales representatives, regarding RX products and orders, initiate redo’s where required and return defective or faulty product to Peoria within the required timeframe.
Process RX returns sent from accounts and create credit notes with notes as required and determined by warranty and return guidelines, ensuring excellence in communication throughout credits processed.
Troubleshoot any issues with accounts and patients. Communicate any reoccurring issues to RX team in Peoria, our head office, and provide feedback on quality assurance to the lab.
From time to time provide training to sales representatives and accounts on the Maui Jim RX program, develop sessions for the Sales Meetings on RX and occasionally conduct account site visits with sales representatives.
Complete all repairs and adjustments for RX and MyMaui products complying with warranty and repair guidelines, ensuring excellence in communication and customer service.
Provide technical RX related support to sales and customer services representatives and accounts.
Be the main contact in the Sydney office for the lab in Peoria, head office, meeting regularly with key RX team members, staying up to date with RX related news and updates.
Continually analyse functions and make process improvements to ensure efficiencies.
Continually communicate progress, outstanding issues, and concerns with your supervisor
Provide sales and account support as well as assistance with RX related promotions and events.
Perform other work-related tasks as requested or required. Back-up and assist the entire RX team as requested or required.

Work Shift:

Special Language Requirement (If Applicable):

Salary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment.

Benefits Included:

Low Insurance Premiums on Medical, Dental, and Vision
Flexible Spending Accounts
Health Savings Accounts (with Company Match)
Short Term and Long-Term Disability
Voluntary Critical Illness, and Accident Coverages
Tuition Reimbursement
Paid Paternity and Maternity Leave
Paid Time Off
Paid Holidays
Company Paid Life AD&D Insurance
Voluntary Life & AD&D Insurance
401K Match
Paid Bereavement
Employee Assistance Program

The benefits listed above apply to U.S. roles and may vary by state or country.

Compensation and benefits are determined based on several factors, including job level, market location, job-related knowledge and skills, individual performance, and experience. All plans are subject to eligibility requirements.

Apply Now

Refine Your Search

customer excellence representative jobs in parramatta, nsw

Rx Customer Service Specialist

Sales Development Representative

Lease Administration Manager

Customer Service Representative (CSR)

Service Desk Analyst (Level 1–2)

DC Team Manager | AM Shift

Sales Representative

National Draftsperson

Sales Business Development Representative (BDR)

Site Security Manager

Sales Development Representative (Outbound)

Sales Representative - Sydney South East

Community Manager

Planning Manager - Bids & Tenders

BDR Outbound (Korean Speaking)

Distribution Centre Training Specialist

Business Development Representative - Sydney

Customer Service Representative (CSR) - North Shore Chatswood

Sales Enablement Leader, APAC

Team Leader, Course Advisor (International)

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