In-Demand Quality assurance manager Jobs in Hallam, Vic

Lending Team Leader
RACV —Noble Park VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Leadership
3d
Senior Planning & Reporting Officer
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Analysis skills
- Free parking
- Employee assistance program
Product Engineer
Bapcor —Mount Waverley VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Parental leave
Quick Apply
Sustainability Strategy Officer
Bayside City Council —Sandringham VIC
- $6 - $111,108 a year
- Full-time
- Hybrid work
- Work from home
- Parental leave
4d
Automotive Technician – luxury Mercedes-Benz dealership
Patterson Cheney Pty Ltd —Mulgrave VIC
- Full-time
- Communication skills
6d
QA Manager (Fixed Term Contract)
Kmart —Chadstone VIC
- Contract
- Leadership
- Communication skills
- Employee stock purchase plan
Centre Sales Representative - Dandenong Springvale
Pirtek —Dandenong VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Marketing Manager - Customer Lifecycle Marketing & CRM
VetPartners —Malvern East VIC
- Full-time
- Hybrid work
- CRM software
- SQL
- Clinic
Quick Apply
2d
Part Time Service Deli Assistant
Costco AU —Moorabbin Airport VIC
- Part-time
- Senior Secondary Certificate of Education
- Education
- No degree
16h
Interim Operations Shift Manager, AMZL
Amazon Commercial Services Pty Ltd —Heathwood VIC
- Weekend availability
- Writing skills
Program Technical Coordinator
SGS —Clayton VIC
- Full-time
- Education
- Organisational skills
- Parental leave
Quick Apply
2d

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Lending Team Leader

RACV -
Noble Park VIC

Apply Now

Job Details

Permanent | Full-time
3 days ago

Benefits

Insurance services

Qualifications

Sales
Sales management
Customer service
Quality assurance
Leadership

Full Job Description

RACV Finance | Noble Park Location
Perm FT Opportunity | Hybrid Working
Competitive Salary | Discounts on Selected RACV Products

Great things start here

At RACV Finance, we help our members achieve their goals through responsible lending solutions and exceptional service. As we continue to grow, we're looking for an experienced and people-focused Lending Team Leader to lead a high-performing team of Lending Specialists and drive outstanding customer, operational and business outcomes.

This is an opportunity to combine hands-on leadership with lending expertise, coaching a team to success while contributing to the ongoing growth and performance of RACV Finance.

About the Opportunity

Reporting to the National Sales & Partnership Manager, you will lead, motivate and develop a team of Lending Specialists to deliver strong sales performance, exceptional customer experiences and compliant lending outcomes. You'll play a key role in fostering a culture of accountability, ownership and continuous improvement while managing day-to-day operations and supporting broader business initiatives.

What You'll Be Responsible For

Leading, coaching and developing a team of Lending Specialists to achieve sales, service and operational KPIs.
Building a high-performance culture through regular coaching, mentoring, performance management and development planning.
Driving business growth through achievement of team budgets, loan conversion targets and portfolio retention outcomes.
Managing inbound and outbound lending enquiries and supporting consultants with complex member interactions.
Handling escalated customer complaints and ensuring resolution in line with internal dispute resolution requirements.
Monitoring quality assurance outcomes and maintaining high standards of customer service and compliance.
Overseeing team operations including workforce planning, rostering, service levels and productivity.
Identifying and implementing process improvements to enhance operational efficiency and customer outcomes.
Recruiting, developing and retaining talent while supporting succession planning initiatives.
Working collaboratively with Finance leadership and key stakeholders to achieve strategic business objectives.

What You'll Bring

Demonstrated experience leading, coaching and developing high-performing teams.
Experience within finance, lending or other related finance environment.
Strong understanding of consumer lending principles, customer service and sales performance management.
Experience managing KPIs, quality assurance, service levels and operational performance.
Excellent communication, stakeholder engagement and relationship-building skills.
Proven ability to drive change, influence outcomes and manage competing priorities.
Strong problem-solving, organisational and decision-making skills.
A customer-first mindset with a passion for delivering exceptional service.
Knowledge of lending compliance and regulatory obligations, including NCCP, AML/CTF and Privacy requirements.

There’s so much on offer when you join RACV

A flexible, informal work environment that supports balance between work and home
Generous discounts on home and car insurance policies and RACV roadside care
RACV Club membership and great discounts across RACV resorts
Monthly-updated discounts from a wide range of corporate partner

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Apply Now

Refine Your Search

quality assurance manager jobs in hallam, vic

Lending Team Leader

Senior Planning & Reporting Officer

Product Engineer

Sustainability Strategy Officer

Automotive Technician – luxury Mercedes-Benz dealership

QA Manager (Fixed Term Contract)

Centre Sales Representative - Dandenong Springvale

Marketing Manager - Customer Lifecycle Marketing & CRM

Part Time Service Deli Assistant

Interim Operations Shift Manager, AMZL

Program Technical Coordinator

More jobs to discover

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