In-Demand Customer experience analyst Jobs in Perth, Wa

Customer Support Analyst - Level 2 - Carelink
Civica —Perth WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
Service Desk Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Perth WA
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
Help Desk Analyst
Corrs Chambers Westgarth —Perth WA
- Full-time
- Communication skills
- Parental leave
7d
Test Analyst
NGIS Australia —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- SQL
Senior Business Analyst
Bunnings —Rivervale WA
- Full-time
- POS
- Agile
- Café
- Parental leave
Business Analyst
Racing and Wagering Western Australia —Osborne Park WA
- Full-time
- Microsoft Office
- No degree
- Agile
21h
Transport Data Analyst
Sands Fridge Lines Pty Ltd —Forrestfield WA
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Quick Apply
Senior Software Support Analyst
Objective Corporation —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
ServiceNow ITOM
Infosys —Perth WA
- $129,311 - $142,018 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Business Analyst - 12 Month Contract
Axsys —Perth WA
- Contract
- Organisational skills
- Software development
- Agile
- Parental leave
2d
Senior Software Support Analyst
Objective —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
Senior Business Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Hospitality
- Microsoft Excel
- ERP systems
ServiceNow Developer
Capgemini —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Strategic Business Analysis (Cyber) Principal
Water Corporation —Leederville WA
- From $155,648 a year
- Remote
- Business development
- Analysis skills
- Agile
- Annual leave
- Work from home
4d
Team Lead - Business Analysis
Royal Automobile Club of WA —West Perth WA
- Full-time
- Management
- PMP
- Leadership
Finance Systems Business Analyst
Illuminance Solutions —Perth WA
- ERP systems
- Communication skills
Program Financial Analyst
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
Penetration Tester / Security Engineer
Red Piranha —Perth WA
- Management
- Customer service
- Administrative experience
Finance Business Partner
Kinetic IT —Perth WA
- Full-time
- Analysis skills
- AI
- Employee assistance program
- Employee discount

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Customer Support Analyst - Level 2 - Carelink

Civica -
Perth WA

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

Crystal Reports
Customer service
Microsoft Office
SQL
IT support
Citrix
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Customer Support Analyst – Level 2 at Civica

This role is central to delivering high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector. The position operates within a collaborative support environment, working closely with customers and internal teams to resolve issues, optimise system usage, and ensure consistent service delivery aligned to SLA commitments.

The role provides exposure to a specialised product suite in a large-scale, mission-driven environment, enabling the development of deep product knowledge and technical capability. It combines customer engagement, problem-solving, and system support, contributing directly to the reliability and effectiveness of solutions used to deliver essential services.

Requirements

What you will need to be successful in this role

Demonstrated experience delivering customer service within an IT or software support environment
Strong ability to troubleshoot and resolve technical issues in a structured and methodical manner
Experience managing multiple support requests while maintaining quality and accuracy
Ability to prioritise workload effectively and escalate issues appropriately
Proven capability to work both independently and collaboratively within a team environment
Experience engaging with customers to understand requirements and support software-based solutions
Working knowledge of software applications within enterprise or large organisational settings
Strong written and verbal communication skills, including the ability to explain technical concepts clearly
Experience maintaining accurate documentation, including knowledge base articles and support logs
Ability to maintain up-to-date product knowledge and apply it to customer support scenarios
Professional and customer-focused approach in all interactions
Exposure to QA processes or contributing to product/service quality improvements

Nice to have

IT-related qualifications
Experience with Carelink+ or similar health/community care software
Knowledge of SQL query writing
Experience with Citrix environments
Experience with Crystal Reports
Familiarity with Windows operating systems in networked environments and Microsoft Office

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

customer experience analyst jobs in perth, wa

Customer Support Analyst - Level 2 - Carelink

Service Desk Analyst

Service Desk Analyst - Level 2

Help Desk Analyst

Test Analyst

Senior Business Analyst

Business Analyst

Transport Data Analyst

Senior Software Support Analyst

ServiceNow ITOM

Business Analyst - 12 Month Contract

Senior Software Support Analyst

Senior Business Analyst

ServiceNow Developer

Strategic Business Analysis (Cyber) Principal

Team Lead - Business Analysis

Finance Systems Business Analyst

Program Financial Analyst

Penetration Tester / Security Engineer

Finance Business Partner

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