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Building Services Customer Success Manager

CIM Operations Pty Ltd
Sydney NSW

Quick Apply

Job Details

Full-time
$130,000 - $150,000 a year
1 day ago

Benefits

Employee stock purchase plan
Work from home
Parental leave
Referral program
Free food
Free drinks
Salary packaging

Qualifications

Multilingual
Customer service
Analysis skills
Education
Bachelor's degree
HVAC
Data entry
AI

Full Job Description

Join a world-leading AI company transforming how buildings operate.

CIM is a world-leading AI company transforming a multi-trillion-dollar global industry — the built environment.

Most commercial buildings are still run using slow reports and disconnected systems.

Our AI platform changes that. We turn complex building data into daily operational action — helping building owners and engineering partners optimise performance across entire portfolios.

The opportunity is enormous.

Improving how buildings operate is one of the fastest and most scalable ways to reduce global emissions.

We’re proud to be at the forefront of that transformation.

But leadership is never permanent.

To stay ahead, we have to move fast and stay relentlessly focused on increasing the value our customers get from our platform. That creates a tension we embrace:

We must be the most trusted, the most valuable, and the most innovative — all at the same time.

The Role

We’re looking for a Customer Success Manager with strong HVAC or building services experience to lead portfolios of complex commercial buildings.

This is not a traditional SaaS customer success role.

You’ll still be using your engineering expertise every day — analysing system behaviour, guiding operational decisions, and helping customers improve how their buildings actually run.

It’s a technical leadership role where you’ll guide how customers use CIM’s platform to improve building performance across their portfolios.

You’ll work closely with operations teams, engineering partners, and internal Customer Success Engineers to ensure issues don’t just get detected — they get owned, actioned, and resolved.

You’ll combine technical credibility, portfolio leadership, and trusted customer relationships to deliver measurable improvements in building performance.

You’ll Thrive Here If You

Enjoy getting under the hood of how building systems actually work
Like solving complex operational problems using data and engineering judgement
Are comfortable working directly with customers and leading technical conversations
Care about sustainability that comes from fixing real building problems.
Want exposure to large commercial property portfolios and modern analytics technology
Enjoy leading outcomes across multiple buildings, not just analysing problems

Working at CIM means operating inside a fast-moving AI company where both the technology and the industry are evolving quickly.

If you enjoy learning, solving new problems, and helping customers continuously improve building performance — you’ll thrive here.

Apply now and help transform how buildings perform — every day.

Pay: $130,000.00 – $150,000.00 per year

Benefits:

Employee stock purchase plan
Free drinks
Free food
Parental leave
Referral program
Salary packaging
Work from home

Application Question(s):

Do you have 5+ years experience in HVAC or BMS?

Education:

Bachelor Degree (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

call center manager jobs

Building Services Customer Success Manager

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Agency AM Team Lead

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Commercial Sales Manager

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Customer Care Manager

EUC Specialist

Senior Technical Account Manager

Advanced Associate, Test Center Support

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