Team Leader People Support Services (Temporary Opportunity up to 11 months)
Organisation/Entity: Transport For NSW
Job category: Call Centre & Customer Service
Job location:
Grafton, NSW, AU, 2460
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Job reference number: 109439
Employment type: Permanent Full-Time
Salary range: $124810.0-$139787.0
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You’re agile, keen and open to meaningful work and opportunities that come your way.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Working as part of a team delivering people support services across Transport for NSW, you will lead a customer-focused team providing HR enquiry and transactional support in a fast-paced service centre environment.
For more information on this position and business unit, view the role description and information pack.
This is a fixed term position located in Grafton.
About you
Your leadership, customer service and stakeholder engagement skills, developed in contact centre, shared services, HR or customer service environments, will see you successfully lead teams, improve processes and deliver outstanding customer outcomes.
You're recognised as a people-focused leader, skilled at coaching teams, managing performance and driving results. You bring experience leading high-volume service teams, using data to inform decisions and fostering a culture of continuous improvement and customer excellence.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
Apply today
Applications close 11:59 PM Thursday 16th July 2026.
For more information about this role, please contact
[email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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