Power the Future with us!
At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide.
Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.
With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.
We’re looking for a Field Service Engineer to join our QLD Team. In this customer-facing role, you’ll provide on-site service, support, and training for SolarEdge systems. Occasional travel to customer sites is required.
Location: QLD, Australia
Key Responsibilities:
What will you be doing?
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Regional resource for issues resolution over the phone with qualified personnel when on site.
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Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution.
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Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods.
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Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc).
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Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report.
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Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE.
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Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
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Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes.
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Advise customers concerning equipment operation, maintenance, or programming.
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Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site.
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Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from
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customers in CRM.
Requirements:
- Full Australian working rights (citizen or permanent resident).
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Valid QLD electrical license (mandatory) – electrical engineers will not be considered.
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3+ years’ experience in the solar industry, including at least 1 year in a technical, customer-facing role.
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Electrical contractors license & CEC accreditation.
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CPR, LVR, First Aid, White Card, Working at Heights, and valid driver’s license (all mandatory).
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Travelling to sites, predominately intra-state, but also nationally.
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Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
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Service tools – Apollo, ATE. Server Admin.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Country:
Australia
City:
Brisbane
