In-Demand Customer response consultant Jobs in Parramatta, Nsw

Customer Service Consultant
Campbell Property Group —Norwest NSW
- Full-time
- Customer service
- No degree
- Construction experience
- Health insurance
- Employee assistance program
Quick Apply
14d
Customer Service Consultant
Peter Warren Automotive Holdings —Warwick Farm NSW
- Full-time
- Sales
- Customer service
- Administrative experience
- Parental leave
- Employee assistance program
Claims Consultant - Your Experience. A New Career. Join Our Claims Team.
TAL —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Quick Apply
5d
Customer and Marketing Data & AI Strategy, Consultant
Accenture —Sydney NSW
- Full-time
- Data analysis skills
- SQL
- Business development
- Parental leave
Environmental Services Assistant - REQ632555
The Sydney Children's Hospitals Network —Sydney NSW
- $59,919.26 a year
- Part-time
- Employee assistance program
Full Stack Web Developer (Intern)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Reward Travel Team Manager
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Engagement Business Partner
Civica —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
- Work from home
Quick Apply
3d
APG&Co - Customer Care Consultant
APG & Co —Mascot NSW
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
Junior Travel Consultant
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
After Hours International Airfare Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Cortex Domain Consultant
Palo Alto Networks —Sydney NSW
- Full-time
- Scripting
- In-person
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Environmental Consultant
Ironbrij Pty Ltd —Sydney NSW
- $87,000 - $95,000 a year
- Full-time
- Bachelor's degree
Quick Apply
Advisory Solution Consultant (Pre-Sales), Security Operations – Sydney or Melbourne
ServiceNow —Sydney NSW
- Full-time
- Azure
- AWS
- AI
Quick Apply
Professional Services Consultant - Cortex XSIAM
Palo Alto Networks —Sydney NSW
- Full-time
- Remote
- Scripting
- APIs
- AI
12d
Senior Strategy Consultant | Senior Manager | Strategy&
PWC Australia —Sydney NSW
- Analysis skills
- AI
- Parental leave

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Customer Service Consultant

Campbell Property Group
Norwest NSW

Quick Apply

Job Details

Permanent | Full-time
14 days ago

Benefits

Health insurance
Employee assistance program
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Customer service
Residential construction experience
Construction experience

Full Job Description

Are you A customer Service Professional with New Home or lending experience?

Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team in Norwest/Baulkham Hills.

The Pre-construction Customer Service Consultant plays a pivotal role in ensuring a seamless and positive experience for our customers throughout the home-building process (from contract signing to construction starting). This position involves establishing and maintaining strong customer relationships, proactively guiding customers, providing updates, problem-solving, and collaborating with internal teams (including Drafting, Estimating, Permits, Lifestyle Studio) as well as external parties (Councils, Certifiers, consultants, demolition companies, lenders) to deliver exceptional customer service.

What you’ll do:

Day to day, you will:

Maintain a strong understanding of the preconstruction process to guide customers effectively
Guide customers through the various stages of their Pre-Construction journey preparing for colour selection, preparing for DA lodgement, pending DA approval, DA/CDC approval to Construction commenced
Educate customers on the complex building process, ensuring a clear understanding of expectations and milestones and what to expect from us as their builder
Provide end-to-end workflow visibility and work closely with customers to align customer and business goals
Maintain regular and proactive contact with customers, providing updates on progress fortnightly
Keep customers informed across the preconstruction journey, including the Council application progress and providing updates on any delays; ensuring a prompt response to their inquiries
Act as the main point of communication for customers, ensuring they are well-informed and satisfied with their journey
Identify and address roadblocks in the customer journey
Investigate and resolve customer concerns or questions, escalating issues when necessary
Provide quality responses to customer queries and complaints in a timely manner
Act as a conduit between internal departments to streamline processes and ensure a smooth workflow
Monitor and record the progress of all jobs ensuring accuracy and completion, including regularly updating ClickHome with completed tasks and progress notes
Organise and maintain records and documents required for planning
Updating expiry dates when extensions as applicable
Manage customer documentation to facilitate workflow progression
Ensuring that all documentation is complete and accurate to reduce customer disputes during the home-building journey
Administer tender extension/expiry fees and structural variation fees

About you

To be successful, you will bring:

2 years experience in high volume customer service or equivalent role
Experience with complaint resolution
Working within customer service in high volume technical industry
Attention to detail

An understanding of residential building/construction process

What’s on offer

When you join Campbell Property Group, you’ll enjoy:

Competitive salary + flexible working options

Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins

Retail discounts across travel, groceries, and lifestyle

Savings on home builds, trades, suppliers, and utilities

Ongoing learning and development through the CPG Academy

Generous leave – including parental, volunteer, and community service leave

Wellbeing support for you and your family (EAP, financial coaching, health programs)

About us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our businesses include:

Clarendon Homes – award-winning, innovative homes across QLD and NSW

Domaine Homes – affordable, stylish homes designed for modern families

CPG Estates – developing vibrant, sustainable communities

Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.

To be considered for this career opportunity, please click apply now or email a word formatted copy of your resume to Domenic Ciofani at [email protected]

#ClarendonHomes

#LI-LB1

Company Overview

Please visit https://www.clarendon.com.au/careers for more information

Quick Apply

Refine Your Search

customer response consultant jobs in parramatta, nsw

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I want to receive the latest job alert for customer response consultant in parramatta, nsw

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