Customer Service Representative
Dandenong South, VIC
Full-Time
Company Description
Since 2012, Machter Autoparts has built a strong reputation as a trusted importer and wholesaler of aftermarket automotive parts. We supply a wide range of components for 4WDs, Utes, SUVs, and passenger vehicles, covering popular makes such as Holden, Ford, Toyota, Nissan, Mitsubishi, and many more.
With continued growth across New South Wales, Victoria, Queensland and internationally, we are seeking a reliable and motivated Customer Service Representative to become the first point of contact for our customers and support our daily operations.
About The Role
Every day is different in this role. You will assist customers, support internal teams, and help keep our office running smoothly.
You will be the first point of contact for customers over the phone, while coordinating closely with sales, warehouse, and operations teams to ensure enquiries and orders are handled efficiently.
This role plays an important part in our daily operations, and we are looking for someone who is reliable, professional, and committed to providing excellent customer service every day.
As our company continues to grow, this position offers real opportunities for long-term career development within the business.
Key Responsibilities
- Answering calls and responding to customer enquiries professionally and efficiently
- Processing orders, forms, applications, and customer requests accurately
- Managing relationships with existing customers by providing excellent support
- Identifying and addressing customer needs to enhance satisfaction and loyalty
- Maintaining up-to-date knowledge of company products and services
- Coordinating with sales, warehouse, and operations teams to streamline order flow
- Monitoring and reporting customer feedback or service issues
- Ensuring compliance with company procedures and service standards
- Supporting continuous improvement of customer service processes
What We Are Looking For
We are looking for someone who is friendly, organised, and confident in dealing with customers.
Minimum requirements
- At least 1 year of experience in customer service, reception, or office administration (highly preferred)
- Strong communication skills both in person and over the phone
- Excellent organisational skills and attention to detail
- Ability to multitask in a busy environment
- Good working knowledge of Microsoft Office
Highly regarded
- Experience in automotive, wholesale, or logistics industries
- Experience handling orders, invoices, or customer accounts
If you have less experience but believe you would excel in this role, we still encourage you to apply.
Why Join Us?
Are you someone who enjoys talking to people and naturally makes customers feel welcome?
At Machter Autoparts, customer service is at the heart of everything we do. We are looking for someone who is friendly, confident, and genuinely enjoys helping people, whether it’s greeting customers, answering calls, or resolving enquiries quickly.
Our team operates in a collaborative structure, where everyone works closely together and supports one another. Many of our team members have been with us for years, creating a workplace that feels more like a close-knit team than a large corporate environment.
We believe that when our team feels supported and connected, they can deliver the best possible service to our customers.
As the company continues to grow across Australia and internationally, you will also have real opportunities to grow within the business and take on greater responsibilities over time.
This Role May Not Be Suitable If You
- Prefer working independently with minimal interaction
- Dislike speaking with customers regularly
- Are uncomfortable working in a fast-paced environment with multiple tasks
What We Offer
- Competitive salary
- Performance incentives
- Staff discounts on automotive parts and accessories
- Onsite parking
- Comfortable office environment with coffee, snacks, and refreshments
- Supportive team culture where your contribution is recognised
- Career development opportunities within a growing international business
About Machter Autoparts
Machter Autoparts specialises in supplying affordable and high-quality aftermarket automotive parts to customers across Australia and globally.
Our product categories include:
- Engine and mechanical components
- Suspension and steering systems
- Heating and cooling systems
- Electrical and lighting components
- Automotive accessories and replacement parts
How To Apply
You don’t need to be a car expert to join us.
If you enjoy helping customers and want to grow with a supportive and fast-growing company, we would love to hear from you.
Click Apply Now to join the Machter team.
Job Type: Full-time
Pay: $60,000.00 – $68,000.00 per year
Language:
Work Location: In person
