Job Description
Client Services Representatives | AEC + Specialty Care Moorabbin | Casual
This is an exciting opportunity to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets!
The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
As a part of the Client Services team, your duties will include:
-
Handling a high volume of inbound calls and email enquiries
-
Managing all client inquiries and concerns with professionalism and empathy
-
Welcoming clients and their pets to the hospital
-
Booking and managing appointments
-
Invoicing and taking payments – including cash and EFTPOS
-
Processing payments on Vetpay, Zippay and Afterpay
-
Coordinating with other hospital departments to ensure seamless client experiences
-
Data entry and requesting documents from referring vets and clients
-
Liaising with referring vets
-
Ad-hoc administrative duties
About You:
-
Proven experience in a client services role, preferably in a healthcare or veterinary setting
-
Excellent communication and interpersonal skills
-
Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
-
Attention to detail
-
Strong conflict resolution skills
-
A calm and empathetic approach to your work
-
A passion for delivering outstanding client service
What we want to offer you:
-
A crucial role within a leading veterinary hospital focusing on client service excellence
-
Brand new hospital build and a workplace that is focused on employee wellbeing and professional satisfaction
-
Employee benefits including discounts on veterinary services, discounts at retail stores and more!
-
The chance to make a meaningful impact on client satisfaction and team engagement
-
Variety of shifts available including days, evenings, weekends, and public holidays.
Apply Now!
