In-Demand E commerce Jobs in Brisbane, Qld

General Manager, Customer
WorkCover Queensland —Brisbane QLD
- Full-time
- Hybrid work
- Financial services
8d
Sorter
Dragonfly —Brisbane QLD
- Morning shift
Director of Operations
Dragonfly —Brisbane QLD
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Financial Accountant
Dragonfly —Brisbane QLD
- Full-time
- Hybrid work
- Organisational skills
Head of Product- South Bank, QLD
Travel Money Group —South Bank QLD
- Full-time
- Master's degree
- Business Administration
- Leadership
- Health insurance
- Parental leave
8d
Fleet Supervisor
ANC Delivers —Crestmead QLD
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
- Health insurance
- Parental leave
Quick Apply
9d
Senior Accountant - Cross River Rail Project
CPB Contractors —Brisbane QLD
- Full-time
- Microsoft Excel
- Construction experience
- Budgeting
SEO Lead
Zeder Corporation —Archerfield QLD
- Full-time
- AI
Quick Apply
Senior Commercial Analyst- South Bank, QLD
Finance, Procurement, Legal, Privacy, Property —South Bank QLD
- Full-time
- Microsoft Excel
- Finance
- Presentation skills
- Health insurance
- Parental leave
8d
Senior Staff Engineer
Epsilon —Bowen Hills QLD
- Full-time
- Hybrid work
- AWS
- AI
- Health insurance
- Annual leave
Software Engineer - Functional Programming (AU & NZ)
Bellroy —Brisbane QLD
- Remote
- AWS
Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Brisbane, Australia
Fusion CX —Brisbane QLD
- Full-time
- Sales
Senior Staff Engineer
Publicis Groupe Holdings B.V —Bowen Hills QLD
- AWS
- AI
Quick Apply
2d
Senior Executive – Contact Center Solutions – Fusion CX, Brisbane, Australia
Fusion CX —Brisbane QLD
- Full-time
- AI
Senior Business Banking Manager, Brisbane South East (Upper Mount Gravatt)
NAB —Brisbane QLD
- Full-time
2d

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Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

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General Manager, Customer

WorkCover Queensland -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
8 days ago

Qualifications

Lead generation
Financial services

Full Job Description

Job no: 494486
Work type: Permanent - Full Time
Location: Brisbane CBD
Categories: Leadership

WorkCover Queensland is entering an exciting new chapter, with a renewed strategic focus and strong executive leadership guiding our organisation's 2030 Strategy. We're embarking on an enterprise-wide transformation that will enable us to continue making a positive difference to people's lives and keep Queenslanders working.

Reporting to the Chief Operations and Technology Officer, the General Manager, Customer holds a critical enterprise-wide remit — leading WorkCover Queensland's Customer Group to deliver empathetic, outcome-focused experiences across every customer touchpoint. You will provide strategic leadership that ensures our services are accessible and responsive, while collaborating closely across the division to deliver a truly integrated end-to-end customer journey.

Oversee execution of the customer strategy and channel architecture across all customer touchpoints
Shape the enterprise communication strategy and standards, covering corporate and external customer communications
Lead the generation of customer insights to inform service design, business improvement, and communications
Partner across the division and the broader enterprise to drive integrated, consistent customer experiences that support return-to-work outcomes

What You'll Bring

Tertiary qualification in Business, Commerce, Communications, Marketing or a related discipline; postgraduate qualifications highly regarded
10+ years' experience in customer strategy, digital channels and/or customer communications within financial services or a regulated environment
Demonstrated success transforming customer operations and improving satisfaction and engagement outcomes at scale
Deep knowledge of the financial services industry, including the commercial, regulatory and stakeholder considerations relevant to WorkCover's operating environment
Proven ability to lead large teams of leaders and deliver transformational change on time, within budget and to quality standards
Track record of effective engagement with Board, CEO and executive leadership teams, including developing papers and communicating at all organisational levels

WorkCover Queensland exists to make a genuine difference — supporting injured workers and Queensland employers through what can be a complex and difficult experience. As General Manager, Customer, you will have real authority to shape how that experience feels at every moment that matters. You'll join an Operations and Technology leadership team that values clear thinking, cross-functional collaboration, and a shared commitment to outcomes over activity. This is an organisation where customer-led thinking is backed by the structural weight of a statutory insurer and the ambition of a team committed to doing things better.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what's possible - and we're looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry-competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Advertised: 07 Jul 2026 (9:00 AM) E. Australia Standard Time
Applications close: 20 Jul 2026 (12:00 AM) E. Australia Standard Time

Apply Now

Refine Your Search

e commerce jobs in brisbane, qld

General Manager, Customer

Sorter

Director of Operations

Financial Accountant

Head of Product- South Bank, QLD

Fleet Supervisor

Senior Accountant - Cross River Rail Project

SEO Lead

Senior Commercial Analyst- South Bank, QLD

Senior Staff Engineer

Software Engineer - Functional Programming (AU & NZ)

Senior Executive – Enterprise Retail & eCommerce Sales | Fusion CX, Brisbane, Australia

Senior Staff Engineer

Senior Executive – Contact Center Solutions – Fusion CX, Brisbane, Australia

Senior Business Banking Manager, Brisbane South East (Upper Mount Gravatt)

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