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Mechanical Engineering Technician (Field Service & Installation)

Overseas Glass Agencies
Braeside VIC

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year
11 days ago

Benefits

Company car
Company phone

Qualifications

AutoCAD
Customer service
Electrical engineering
Microsoft Office
Glass installation
Italian
Autodesk
Communication skills

Full Job Description

Overview:

Overseas Glass Agencies Pty Ltd (OGA) is a leading Australian agency representing globally recognised machinery manufacturers. OGA specialises in advanced machinery solutions covering all areas of architectural flat glass processing, servicing glass processors throughout Australia and New Zealand.

Due to continued growth, OGA is seeking a skilled, motivated, and experienced Mechanical Engineering Technician (Field Service & Installation) to join our technical services team.

The Role:

The Mechanical Engineering Technician (Field Service & Installation) is responsible for the onsite installation, commissioning, servicing, fault diagnosis, repair, maintenance, and testing of advanced flat glass processing machinery. The role involves extensive customer interaction, autonomous work, travel across Australia and New Zealand and collaboration with international manufacturers’ technical specialists and engineers.

Skills Requirements:

Ability to work autonomously as well as collaboratively within a team environment
High level of initiative with a proactive, self‑starting approach
High level technical support & customer service focus with excellent interpersonal skills
Excellent organisational, analytical, mechanical, and problem‑solving abilities
Advanced computer literacy, including MS Office applications and Autodesk AutoCAD
Excellent written and verbal communication skills in English and Italian
Relevant qualifications in Mechanical or Electrical Engineering, or equivalent experience suitable to the flat glass machinery sector
3+ years’ experience as a Field Service Technician within the flat glass machinery industry

Key Responsibilities:

Plan, arrange, and schedule service visits directly with customers, including travel and accommodation arrangement.
Identify technical improvement opportunities
Perform onsite installation, commissioning, servicing, maintenance, fault diagnosis, repair, and testing of flat glass processing machinery, including but not limited to:
Double glazing systems
CNC processing equipment
Laminated glass cutting lines
Tempering furnaces
Edging, drilling, and milling machinery
Glass lamination systems and washing lines
Provide “on‑demand” technical phone support to customers while onsite or at the OGA office, including some after‑hours assistance
Liaise with international manufacturers’ technical specialists and engineers for troubleshooting and fault resolution, including after‑hours communication due to time zone differences
Prepare detailed written service reports for customers and internal invoicing, clearly outlining travel, labour, spare parts, completed works, and recommendations for future service, tooling, or parts requirements
Deliver training to customers, machine operators, and other service technicians as required
Comply fully with all site‑specific and company OH&S policies and procedures
Travel extensively throughout Australia and New Zealand, and internationally when required, including attendance at manufacturer training programs at European facilities
Support mechanical engineers & specialists to optimise machinery
Collect and analyse test and performance data
Prepare technical diagrams, reports and system documentation
Select appropriate tools, materials and equipment
Ensure machinery complies with engineering specifications and standards

What We Offer:

Competitive salary and benefits (fully maintained company vehicle, mobile phone, laptop & tools).
Extensive training & development.
Work in a close-knit team where you will be valued.
A dynamic work environment, with international exposure.
Career growth opportunities.
Work with leading brands in the Architectural Flat Glass Industry.

This is an opportunity to join a progressive market leader that values creating an open, collaborative team environment. To be considered and assessed for this position your application must include a current resume and cover letter outlining your experience and why you feel you would be suitable for this role. Apply now for immediate consideration.

Job Type: Full-time

Pay: $100,000.00 – $110,000.00 per year

Benefits:

Company car

Experience:

Service Technician: 1 year (Preferred)

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Braeside VIC 3195

Quick Apply

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