In-Demand Guest service agent Jobs in Macleod Vic

Group Reservation Supervisor
Marriott International, Inc —West Melbourne VIC
- Part-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
- Employee discount
8d
Guest Experience Expert (Front Desk Agent)
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Front desk
- Guest services
- Employee assistance program
- Opportunities for advancement
2d
Guest Services Agent
Ovolo Group —South Yarra VIC
- Part-time
- Office experience
2d
Cluster Groups Reservations Agent
Marriott International, Inc —Southbank VIC
- Full-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance program
1d
Front Office Supervisor
Voyages Tourism Australia —Melbourne VIC
- Full-time
- Resort
- Relocation assistance
5d
Receptionist/Administration Assistant, ILSC & Greystone College Melbourne
ILSC Education Group —Melbourne VIC
- Full-time
- Marketing
- Customer service
- University
Quick Apply
8d
Service Experience Duty Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- Leadership
- Employee assistance program
- Referral program
1d
Business Development Manager
MERCURE —Melbourne VIC
- Full-time
- Management
- Sales
- Microsoft Office
Quick Apply

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guest service agent jobs near macleod vic

Group Reservation Supervisor

Marriott International, Inc -
West Melbourne VIC

Apply Now

Job Details

Part-time
8 days ago

Benefits

Employee discount

Qualifications

No experience needed
Senior Secondary Certificate of Education
Education

Full Job Description

Additional Information
Job Number26083083
Job CategoryReservations
Location50 Batman Street, Melbourne, Victoria, Australia, 3003
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest service agent jobs in macleod vic

Group Reservation Supervisor

Guest Experience Expert (Front Desk Agent)

Guest Services Agent

Cluster Groups Reservations Agent

Front Office Supervisor

Receptionist/Administration Assistant, ILSC & Greystone College Melbourne

Service Experience Duty Manager

Business Development Manager

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