In-Demand Analyst Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
5d
Graduate Intelligence Case Analyst
Procare Group —Canberra ACT
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Computer skills
- Parental leave
- Employee assistance program
Service Desk Analyst (Technical Support Administrator)
Leidos —Canberra ACT
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Annual leave
Project Management & Business Analyst
Charterpoint —Canberra ACT
- Writing skills
- Business
- Communication skills
Business Analyst
Leidos —Canberra ACT
- Full-time
- Agile
- Communication skills
- Annual leave
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Canberra ACT
- Full-time
- Management
- Computer Science
- Analysis skills
Business Improvement Analyst - Fixed Term
Datacom —Canberra ACT
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
Quick Apply
Experienced Analyst | Accounting and Reporting Assurance | Canberra
Deloitte —Canberra ACT
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Security Analyst (Managed Services: Security Operations Centre)
LAB3 —Canberra ACT
- Call employer
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick Apply
Associate/ Junior Systems Analyst
FinXL —Canberra ACT
- Contract
- Business development
- Analysis skills
14d
PMO Analyst - 6 month Max tenure contract
Leidos —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Commercial Analyst
Canon —Canberra ACT
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Finance
- Work from home
Technical Business Analyst
Gridsight —Canberra ACT
- Full-time
- Data analysis skills
- SQL
- AI
Quick Apply
Business Analyst - 12 months
Leidos —Canberra ACT
- Full-time
- Annual leave
Service Request Senior Analyst
Accenture —Canberra ACT
- Full-time
- Management
- Parental leave
8d
Analyst | External Audit | Canberra
Deloitte —Canberra ACT
- Bachelor's degree
- Business
- Accounting
- Parental leave
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
10h
Business Analyst
Unisys —Canberra ACT
- Full-time
- Writing skills
- Analysis skills
- Software development
APS6, Insider Threat Analyst
Australian Government —Canberra ACT
- Analysis skills
- Organisational skills
- Communication skills
8d
Security Analyst
Northrop Grumman —Symonston ACT
- Parental leave
- Employee assistance program

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
5 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

analyst jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Graduate Intelligence Case Analyst

Service Desk Analyst (Technical Support Administrator)

Project Management & Business Analyst

Business Analyst

Graduate Analyst - Technology - 2027 Graduate Program

Business Improvement Analyst - Fixed Term

Experienced Analyst | Accounting and Reporting Assurance | Canberra

Security Analyst (Managed Services: Security Operations Centre)

Associate/ Junior Systems Analyst

PMO Analyst - 6 month Max tenure contract

Commercial Analyst

Technical Business Analyst

Business Analyst - 12 months

Service Request Senior Analyst

Analyst | External Audit | Canberra

Senior Test Analyst

Business Analyst

APS6, Insider Threat Analyst

Security Analyst

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