In-Demand It support Jobs in West End, Qld

Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
4d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)
ADVANCE GLOBAL IT SUPPORT —Morningside QLD
- $320 - $350 a day
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
11d
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
12d
Desktop Support Technician - Brisbane
Geosyntec Consultants, Inc. —Spring Hill QLD
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
10d
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
Service Desk Officer
City of Moreton Bay —Strathpine QLD
- $95,258 a year
- Full-time
- Hybrid work
- Customer service
- Work from home
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
3d
Desktop Support Engineer
Rextechnologies pty. limited. —Brisbane QLD
- From $29.95 an hour
- Weekend availability
- Azure
- Customer service
- Microsoft Office
Quick Apply
ICT Support Administrator
Goodstart Early Learning —Murarrie QLD
- $80,000 - $90,000 a year
- Full-time
- Gym membership
6d
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
ICT Service Desk Specialist
Goodstart Early Learning —Murarrie QLD
- Full-time
- Organisational skills
- Communication skills
- Gym membership
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
ICT Transition Specialist
Arrow Energy —Brisbane QLD
- Hybrid work
- Management
- Bachelor's degree
- Annual leave
- Employee assistance program

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Service Desk Engineer

The Coffee Club -
South Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
4 days ago

Benefits

Parental leave
Transportation links

Qualifications

Jira
Micros POS
Microsoft Office
IT support
POS
TeamViewer
Communication skills
Intune
Help desk

Full Job Description

Are you a customer‑focused IT professional who enjoys problem‑solving and keeping systems running smoothly in a fast‑paced retail environment?

We’re looking for a Service Desk Engineer to be the first point of contact for IT support across the Minor DKL Food Group. This role suits someone who enjoys supporting people and stores, troubleshooting issues, and delivering reliable IT services across a national network.

Who are we?

Minor DKL Food Group is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. With brands including The Coffee Club and Veneziano Coffee, and boasting over 400 stores across 11 countries, our network employs more than 5,000 people.

For 35 years, The Coffee Club has been an iconic & beloved staple in Australia. The Coffee Club was built on a foundation of family, friends, and meeting customer needs. We’re more than just a café; we’ve created a space that’s casual yet sophisticated, stylish yet affordable. Today, we’re one of the world’s largest Australian café chains, serving millions of loyal customers.

What is the role?

Reporting to the Systems Support Manager, you’ll provide Level 1 and 2 IT support to corporate users and the store network, with a strong focus on POS systems, end‑user support, cloud technologies and service desk operations.

Key Responsibilities Include:

Provide Level 1 and 2 IT support to corporate users and the store network
Act as the first point of contact for IT incidents and service requests
Troubleshoot POS systems (Micros), hardware, software and connectivity issues
Support end‑user devices including desktops, laptops, printers and peripherals
Log, triage and manage incidents and requests via Jira Service Desk
Monitor ticket queues and follow up to ensure timely resolution
Support user onboarding and offboarding, including device setup and access provisioning
Assist with identity, access and device management using Entra ID, Intune and Meraki
Use remote support tools (TeamViewer) to assist users nationally
Escalate complex issues and contribute to system improvements and documentation

Who are we looking for?

You’re organised, reliable, and enjoy helping people solve technical problems. You remain calm under pressure, communicate clearly, and take pride in delivering consistent, high‑quality support across a diverse user base.

You will bring:

1–2 years’ experience in an IT support or service desk role
Experience supporting POS systems (Micros highly regarded)
Strong knowledge of Microsoft operating systems and Office 365
Experience with Microsoft Entra ID, including conditional access and role‑based access control
Exposure to ITSM tools (Jira Service Desk) and remote support tools (TeamViewer)
Experience supporting laptops, desktops, printers and peripheral devices
Understanding of cloud networking technologies (Meraki)
Strong communication, organisation and problem‑solving skills
High attention to detail and ability to manage competing priorities

Why should you come work for us?

We’re proud of our collaborative, high-energy workplace where expertise is valued, ideas are welcomed, and people genuinely support one another.

You’ll enjoy:

Working from our modern Southbank office, close to public transport and great local amenities
A supportive team environment with strong collaboration across HR, Payroll, and Finance
Flexible working arrangements to support work-life balance
A range of employee benefits including employer-funded paid parental leave, purchased annual leave, and access to subsidised training and development programs
Barista-quality coffee every day

How do I apply?

If you're ready to contribute your skills and passion to our team, we want to hear from you!

To apply, please submit your CV/ Resume addressing your suitability for the role.

Hit the Apply Now button!

Company Overview

At Minor DKL Food Group, we combine global operational excellence with a passion for innovation and community. Whether you're interested in franchised restaurant operations or the creative, purpose-driven world of specialty coffee, we offer diverse roles that empower you to grow and make a positive impact. If you want to further your hospitality career at The Coffee Club—or explore the sustainable, artisanal realm of specialty coffee with Nomad Coffee Group, our proudly B Corp certified specialty coffee arm—there's a place for you here. Discover a career where every cup, every service, and every experience contributes to our shared success. Join us and be part of a team that’s driving change in the world of coffee and hospitality.

Quick Apply

Refine Your Search

it support jobs in west end, qld

Service Desk Engineer

IT Service Desk Analyst

IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)

ICT System and Field Technical

IT Operations Specialist

IT Support Specialist, Level 1 - PKCG

Desktop Support Technician - Brisbane

IT Support Officer - Contract

IT Field Technician

Service Desk Officer

Service Desk Technician

Desktop Support Engineer

ICT Support Administrator

Desktop Support Analyst (6-Month Fixed-Term Contract)

Senior IT Systems Administrator

Desktop Support Officer

Systems Administrator

ICT Service Desk Specialist

Second Level Service Desk Analyst

ICT Transition Specialist

I want to receive the latest job alert for it support in west end, qld

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