Job Reference: 21500
At Healius, we're united by a shared purpose: making a difference to the future of Australia's health. There's never been a more exciting time to join us as we transform into a stronger, more agile organisation with a focus on innovative ways of working, excellent customer and patient experiences and being a great place to work.
This is an exciting opportunity for someone who thrives on building strong relationships and identifying opportunities to strengthen customer partnerships. This role offers the chance to make a meaningful impact within the healthcare sector, working across a diverse portfolio and contributing to the commercial success of our pathology network.
About Us
Healius is one of Australia’s leading healthcare companies, committed to supporting quality, affordable and accessible healthcare for all Australians. Through our network of state-based and specialty brands, we provide high-quality diagnostic services that support clinicians to make informed decisions and improve patient outcomes.
With more than 80 medical laboratories and approximately 2,000 patient collection centres nationwide, we process approximately one in four Medicare-funded pathology tests each year, supporting services that extend from some of Australia’s largest and most complex private and public hospitals to regional areas and remote Indigenous communities.
About The Role
As a Key Account Manager, you'll be responsible for building and maintaining strong relationships with an allocated portfolio of healthcare customers and collection centres. Working closely with operational and commercial teams, you'll help identify opportunities for growth, support customer needs and strengthen existing partnerships.
Key responsibilities:
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Build and nurture strong relationships with healthcare practices and key stakeholders across your portfolio.
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Become a trusted point of contact, providing responsive support and ensuring a positive customer experience.
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Identify opportunities to strengthen partnerships and support sustainable business growth.
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Support the onboarding of new practices and collection centre opportunities.
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Assist with collection centre lease renewals, relocations and site changes, working closely with internal teams and external partners.
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Collaborate with Regional Managers, Operations and other stakeholders to deliver positive customer outcomes and new site initiatives.
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Monitor portfolio performance, maintain accurate records and contribute ideas for improvement and growth.
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Ensure all activities are conducted professionally and in line with company policies and compliance requirements.
About You
To be successful in this role, you will be a natural relationship builder who enjoys connecting with people and developing long-term partnerships. Our ideal candidate will have experience in account management, customer success, sales support or a similar client relationship-focused role and bring a professional and commercially aware approach to the role.
Qualifications and Experience
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Experience in relationship management, account management, sales coordination or similar client-facing commercial roles.
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Exposure to healthcare, medical or allied health environments will be highly regarded, but is not essential.
Key Skills and Attributes
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Strong communication and interpersonal skills with a genuine passion for working with people.
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Curious, proactive and motivated to grow and develop professionally.
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Ability to build trust and maintain strong working relationships.
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Well-organised with good time management and attention to detail.
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Collaborative mindset with a positive and adaptable approach.
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours we expect our people to embody: Customer Focused, Accountable, Collaborative, Credible and Resourceful.
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Benefits, Perks and Wellbeing
At Healius, we offer a range of benefits designed to support your wellbeing, lifestyle and life outside of work.
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Flare Benefits platform – Access a wide range of discounts and perks across everyday essentials, retail, entertainment, technology and more.
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Fitness Passport – Enjoy discounted access to gyms, pools and fitness centres across Australia.
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Health & financial benefits – Including corporate health insurance discounts, banking benefits and salary packaging options.
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Employee Assistance Program (EAP) – Free and confidential wellbeing support for you and your immediate family.
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Childcare support – Free access to Kiddo, a national platform connecting you with trusted babysitters, nannies and flexible childcare options, with discounts on bookings.
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Career development – Grow your skills with access to online learning, courses and development pathways.
Our Commitment to Diversity and Inclusion
Healius is an equal opportunity employer committed to fair, inclusive and merit-based recruitment practices. We stive to build diverse teams that reflect the communities we serve, valuing people across different life stages, genders, cultural backgrounds, ages and professional experiences. All applicants are assessed equitably based on their ability to meet the requirements of the role.
Healius is part of the Commonwealth Government’s Veteran Employment Commitment (VEC) and has been recognised as a Veteran Employment Supporter. We encourage applications from veterans and candidates with Australian Defence Force (ADF) experience.
How To Apply
Our standard application process for this role includes a short English language assessment and a one-way video interview. Shortlisted candidates will then be invited to attend an online interview.
Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.
To view more job opportunities, visit careers.healius.com.au and follow us on LinkedIn. You can also keep up to date with future opportunities by joining our talent community.
