In-Demand Help desk engineer Jobs in Sydney, Nsw

IT Helpdesk Engineer
Civica —Sydney NSW
- Full-time
- Remote
- Azure
- Microsoft Outlook
- Software troubleshooting
- Work from home
Quick Apply
11d
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
End User Services Engineer NSW (Intune MDM)
Canon —Sydney NSW
- Azure
- Management
- Customer service
Technical Support Engineer
Intercom —Sydney NSW
- Full-time
- Hybrid work
- APIs
- Communication skills
- Office experience
- Work from home
Systems Engineer
Compnow —Alexandria NSW
- Communication skills
- Employee discount
Quick Apply
Project Manager
Veridapt —Chatswood NSW
- Hybrid work
- Management
- Microsoft Office
- Electrical experience
- Parental leave
- Employee assistance program
Graduate Site Reliability Engineeer
AlayaCare —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
11d
Desktop Support Engineer
Link Group —Sydney NSW
- Contract
- Azure
- Administrative experience
- Communication skills
6d
Product Support Analyst (6-month FTC)
Akeneo —Sydney NSW
- On call
- Hybrid work
- Commuter assistance
- Annual leave
2d
Level 3 Service Desk Engineer
EFEX —Sydney NSW
- $90,000 - $120,000 a year
- Full-time
- Azure
- AWS
- Communication skills
Quick Apply
Associate Security Engineer, Identity Security
KBR —Sydney NSW
- Full-time
- Azure
- Management
- Computer Science
7d
Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect
Avanade —Sydney NSW
- Azure
- Management
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Solution Engineer
Pax8 Global —Sydney NSW
- Full-time
- Azure
- Sales
- Office
11d
Software Engineer | Production
GBST —Sydney NSW
- Hybrid work
- DevOps
- SQL
- AWS
- Parental leave
- Employee assistance program
Quick Apply
Infrastructure Manager
THE ICONIC —Barangaroo NSW
- Azure
- AWS
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
3d
Geotechnical Engineering Intern (Nov 2026)
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- Civil Engineering
- Communication skills
Field Service/Installation Engineer
Elekta —Sydney NSW
- Management
- Microsoft Office
- Plumbing
5d
Senior IT Operations Engineer
GROW Inc. —Sydney NSW
- Temporary
- Hybrid work
- APIs
- Parental leave
Global Advisory & Markets, GSET FPGA Engineer, Associate / Vice President, Sydney
Goldman Sachs —Sydney NSW
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Health insurance

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IT Helpdesk Engineer

Civica -
Sydney NSW

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Work from home
Paid volunteer leave

Qualifications

ITIL Certification
Azure
Microsoft Outlook
Software troubleshooting
Customer service
Technical support
Administrative experience
IT support
Organisational skills
SharePoint
Communication skills
Intune
Help desk

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as an IT Helpdesk Engineer at Civica

This is an opportunity to build your IT career in a hands-on support role within a global software company. Based in our Sydney office, you will be closely connected to the business, supporting colleagues with day-to-day technology needs across various areas such as: hardware, software, Microsoft 365, meeting room technology, AV support and general troubleshooting.

You will join Civica’s Enterprise IT team and gain practical exposure to a broad range of support areas, including service desk tickets, onboarding support, device setup, workplace technology and user support. The role provides a solid platform to strengthen your technical knowledge, build confidence and develop your capability in a professional IT environment.

This role is well suited to someone who is proactive, service-focused and keen to keep learning. You will have the opportunity to contribute from day one, work with experienced colleagues and build a strong foundation for your career in IT support.

Requirements

What you will need to be successful in this role

Previous experience in an IT Helpdesk, Service Desk or IT Support role.
Strong customer service skills with the ability to support colleagues at all levels of the organisation.
Experience providing face-to-face, phone and remote technical support.
Knowledge of Microsoft 365 applications including Outlook, Teams and SharePoint.
Experience supporting Windows operating systems.
Understanding of ticket management processes and service level agreements (SLAs).
Ability to troubleshoot end-user hardware, software and workplace technology issues.
Strong verbal and written communication skills with the ability to adapt your style to different audiences.
A collaborative approach and willingness to work as part of a global support team.
Strong organisational skills with the ability to manage competing priorities effectively.
Proactive problem-solving skills and a continuous improvement mindset.

Nice to haves:

Exposure to MacOS environments and device support.

Understanding of Active Directory and user account administration would be advantageous.
Exposure to Microsoft Intune, Azure or modern device management tools would be beneficial.
ITIL certification, training or practical exposure would be highly regarded.

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

help desk engineer jobs in sydney, nsw

IT Helpdesk Engineer

System Administrator 2 - Sydney, Australia

End User Services Engineer NSW (Intune MDM)

Technical Support Engineer

Systems Engineer

Project Manager

Graduate Site Reliability Engineeer

Desktop Support Engineer

Product Support Analyst (6-month FTC)

Level 3 Service Desk Engineer

Associate Security Engineer, Identity Security

Modern Workplace – Microsoft Endpoint Manager Senior Engineer & Architect

Senior Technical Services Lead

Solution Engineer

Software Engineer | Production

Infrastructure Manager

Geotechnical Engineering Intern (Nov 2026)

Field Service/Installation Engineer

Senior IT Operations Engineer

Global Advisory & Markets, GSET FPGA Engineer, Associate / Vice President, Sydney

I want to receive the latest job alert for help desk engineer in sydney, nsw

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