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Salesforce Systems Analyst

PFD Food Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Gym membership

Qualifications

Salesforce
Agile
B2B marketing

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Hybrid working environment.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

At PFD, we bring people together through food.

We're looking for an experienced Salesforce Systems Analyst to join our Technology team and play a key role in delivering and supporting our evolving Salesforce ecosystem.

Working across both business-as-usual support and project delivery, you'll translate business requirements into scalable Salesforce solutions, support multiple Salesforce Clouds and collaborate with stakeholders across the business. This is an exciting opportunity to contribute to a significant digital transformation program with strong executive sponsorship and long-term growth opportunities.

Key Responsibilities

Provide day-to-day Salesforce application support, troubleshooting and system enhancements.
Translate business requirements into scalable Salesforce solutions.
Produce technical specifications, solution designs and process documentation.
Support and enhance Salesforce Experience Cloud, B2B Commerce, Marketing Cloud and Data Cloud.
Collaborate with Product Owners, Business Analysts, developers and implementation partners.
Support Agile delivery, testing, releases and continuous platform improvement.
Ensure solutions are secure, scalable and aligned to enterprise standards.

What We’re Looking For

To thrive in this role, you will bring:

Essential

5+ years' experience as a Systems Analyst or similar role.
Strong hands-on Salesforce platform experience.
Experience working within Agile delivery environments.
Excellent analytical, problem-solving and stakeholder management skills.
A collaborative, adaptable and proactive approach.

Desirable

Experience across Salesforce Experience Cloud, B2B Commerce, Marketing Cloud, Data Cloud, Sales Cloud or Service Cloud.
Salesforce certifications.

What Success Looks Like (6-12 Months)

Built strong relationships with business and technology stakeholders, becoming a trusted Salesforce advisor.
Delivered scalable Salesforce solutions that support business objectives and drive value.
Successfully balanced day-to-day application support with project delivery and platform enhancements.
Supported major Salesforce releases, go-live activities and hypercare with confidence.
Contributed to Agile delivery through sprint planning, backlog refinement and continuous improvement.
Helped establish a stable, secure and scalable Salesforce platform that supports PFD's ongoing digital transformation.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.

Applications close Tuesday, 4 August 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

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