In-Demand Technical support engineer Jobs in Remote

Technical Support Engineer - Australia
AutoRABIT Holding Inc. —Remote
- $60,000 - $75,000 a year
- Weekend availability
- Remote
- Azure
- Computer Science
- Customer service
Quick Apply
Maintenance Strategy Engineer
Bis Industries —Remote
- $131,000 - $154,000 a year
- Full-time
- Management
- Maintenance
- Analysis skills
- Work from home
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Senior Project Engineer
UON —Remote
- $190,000 a year
- Full-time
- Bachelor's degree
- Construction experience
- In-person
- Health insurance
- Referral program
Concierge Security Engineer 3
Arctic Wolf —Remote
- $93,000 - $256,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Writing skills
- Engineering
- Health insurance
- Parental leave
Electrical Engineer
Leidos —Remote
- Full-time
- Remote
- Electrical experience
- Communication skills
- Annual leave
Customer Care L3 - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Systems Engineers – High Frequency Sensing | Defence
Amentum —Remote
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Parental leave
Customer Site Reliability Engineer - OpenShift Managed Cloud Services (Spoken Japanese, Kubernetes/AWS/Azure, Linux)
Red Hat, Inc. —Remote
- Full-time
- Remote
- Spanish
- Azure
- English
Technical Business Analyst
Megaport —Remote
- Full-time
- Remote
- Analysis skills
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- APIs
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Senior Solutions Engineer - Australia
AutoRABIT Holding Inc. —Remote
- $200,000 - $230,000 a year
- Full-time
- Remote
- Azure
- Sales
- Salesforce
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Solutions Engineer
RingCentral —Remote
- Full-time
- Remote
- English
- Analysis skills
- Software development
- Dental insurance
- Employee assistance program
Backend Software Engineer Intern (Contract) | Node.js • Prisma • PostgreSQL
Dezai —Remote
- $10 - $150 a month
- Contract
- Remote
- Azure
- Computer Science
- SQL
- Professional development assistance
- Flexible schedule
Quick Apply
11d
Graduate Software Engineer
Elafent —Remote
- Urgently hiring
- Remote
- SQL
- Bachelor's degree
- Communication skills
- Work from home
Quick Apply
AI Implementation Engineer (Customer facing role)
Trustana Singapore Pte. Ltd —Remote
- Remote
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Solution Engineer
InEight —Remote
- Remote
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Defence Projects Engineer
Amentum —Remote
- Full-time
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Consultant in Adelaide
Red Hat, Inc. —Remote
- Full-time
- Hybrid work
- DevOps
- Communication skills
Senior Architectural Specification Consultant
Earlymark —Remote
- $90,000 - $130,000 a year
- Full-time
- Remote
- Writing skills
- English
- Education
- Profit sharing
- Work from home
Quick Apply
14d
Systems Integration Engineer
Right Crowd —Remote
- Full-time
- Remote
- Software troubleshooting
- Administrative experience
- SQL
Tech Lead
Gridsight —Remote
- Full-time
- Remote
- Azure
- AWS
- Leadership
Quick Apply

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technical support engineer jobs near remote

Technical Support Engineer - Australia

AutoRABIT Holding Inc. -
Remote

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Azure
Computer Science
IntelliJ
Customer service
Salesforce
Engineering
Visual Studio
Git
Technical support
Education
Bachelor's degree
SVN
Jenkins
GitLab
Communication skills

Full Job Description

About the Role:
AutoRABIT is looking for a Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.

As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams

Responsibilities:

You will be the first contact point for new customer support requests.
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
Be creative, find solutions to improving the customer experience and the way we work.
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally

Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills.
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
Responsible to adhere to set internal controls.

Desired Skills and Experience:

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
Familiarity with working with logs is a plus

Education and Qualifications:

Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Any Salesforce certification is a plus
Must live in and be eligible to work in Australia

Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other time zones

The annual salary for this role is $60,000 - $75,000 AUS depending on experience

THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

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Refine Your Search

technical support engineer jobs in remote

Technical Support Engineer - Australia

Maintenance Strategy Engineer

Senior Project Engineer

Concierge Security Engineer 3

Electrical Engineer

Customer Care L3 - Australia

Systems Engineers – High Frequency Sensing | Defence

Customer Site Reliability Engineer - OpenShift Managed Cloud Services (Spoken Japanese, Kubernetes/AWS/Azure, Linux)

Technical Business Analyst

Senior Solutions Engineer - Australia

Solutions Engineer

Backend Software Engineer Intern (Contract) | Node.js • Prisma • PostgreSQL

Graduate Software Engineer

AI Implementation Engineer (Customer facing role)

Solution Engineer

Defence Projects Engineer

Consultant in Adelaide

Senior Architectural Specification Consultant

Systems Integration Engineer

Tech Lead

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