In-Demand Serco Jobs | SimplyHired

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Correctional Officer
Serco Group —Adelaide SA
- $62 - $70 an hour
- Overtime
- No experience needed
- Communication skills
- Annual leave
- On-the-job training
Service Desk Analyst (IT)
Serco Plc —Murdoch WA
- 8 hour shift
- Customer service
- Analysis skills
- Communication skills
Administration Officer
Serco Plc —Adelaide SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Administration Assistant
Serco Plc —Lavadia NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Referral program
14d
Telehealth Nurse (Health Direct)
Serco Plc —Melbourne VIC
- Part-time
- No degree
- Work from home
Expressions of Interest - RSV Nuyina Maritime Crew
Serco Plc —Hobart TAS
- Research
Cleaner - Ryde
Serco Group —Ryde NSW
- Full-time
- Cleaning
- Employee assistance program
- Employee discount
Linen Assistant
Serco Plc —Murdoch WA
- $29.91 an hour
- Full-time
- Communication skills
1d
Medical Receptionist
Serco Plc —Campbell ACT
- Part-time
- Customer service
- Administrative experience
- Clinic
- Employee assistance program
Patient Handling Trainer
Serco Plc —Murdoch WA
- Full-time
- Microsoft Office
- First Aid Certification
- Organisational skills
Maintenance Administrator - MDESS
Serco Plc —Moorebank NSW
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
4d
Education & Training Officer
Serco Plc —Lavadia NSW
- Full-time
- Administrative experience
- Computer skills
- Communication skills
- Health insurance
- Referral program
Dispensary Assistant/Technician
Serco Plc —New Townsville City QLD
- Part-time
- No degree
- Organisational skills
- Employee assistance program
3d
Recruitment Consultant
Serco Group —Murdoch WA
- $47.66 an hour
- Full-time
- Recruiting
- Organisational skills
Dispensary Assistant/Technician
Serco Plc —Campbell ACT
- Weekend availability
- Organisational skills
- Employee assistance program
Driver and Logistics Support
Serco Plc —Campbell ACT
- Weekend availability
- CPR Certification
- Forklift
- First Aid Certification
4d
Case Planning Officer
Serco Plc —Lavadia NSW
- Full-time
- Case management
- Communication skills
- Referral program
Supply Support Officer
Serco Plc —Elizabeth Bay NSW
- Full-time
- Microsoft Office
- Time management
Team Leader
Serco Plc —Perth Eastern Suburbs WA
- $39.37 an hour
- 8 hour shift
- Communication skills
- Negotiation
9h

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

serco jobs

Customer Contact Officer

Correctional Officer

Service Desk Analyst (IT)

Administration Officer

Administration Assistant

Telehealth Nurse (Health Direct)

Expressions of Interest - RSV Nuyina Maritime Crew

Cleaner - Ryde

Linen Assistant

Medical Receptionist

Patient Handling Trainer

Maintenance Administrator - MDESS

Education & Training Officer

Dispensary Assistant/Technician

Recruitment Consultant

Dispensary Assistant/Technician

Driver and Logistics Support

Case Planning Officer

Supply Support Officer

Team Leader

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