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Associate Key Account Manager

ResMed -
Sydney NSW

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Job Details

Full-time

Qualifications

CRM software
Sales support
Sales
Sales management
Customer service
Salesforce
Inside sales
B2B
Organisational skills
Time management

Full Job Description

Associate Key Account Manager – Provider Sales

Wholesale / B4B Sales | Career Pathway Role

Brief role summary

An entry‑level to early‑career account management role supporting healthcare provider customers through proactive partner engagement, sales execution and outstanding service and support — with a clear pathway into a Key Account Manager position.

The role at a glance

Full‑time, permanent role
Provider Sales / Wholesale team (B4B)
Remote account management with outbound customer engagement
Strong development pathway into Key Account Management
Join a global healthcare leader

About the role

As an Associate Key Account Manager, you’ll support the execution of account plans and growth strategies across a portfolio of small to mid‑tier provider accounts. You’ll work closely with the Key Account Management and broader Provider Sales teams to deliver excellent service, drive product adoption and support commercial outcomes.

This role is well suited to someone who enjoys building relationships, working in a fast‑paced environment and developing their commercial skills within a structured healthcare setting.

What you’ll be doing

Account Support & Execution

Execute account plans and growth initiatives for assigned accounts
Manage a portfolio of small to mid‑tier customers remotely

Customer Engagement

Conduct proactive outbound calls to support product uptake and retention
Identify upsell and cross‑sell opportunities aligned to customer needs

Customer Service Excellence

Act as a primary point of contact for customer queries
Resolve issues efficiently and professionally

Data & Systems

Maintain accurate customer and opportunity records in CRM (e.g. Salesforce)
Track account performance, activities and opportunities

Collaboration

Work cross‑functionally across sales, operations and internal teams
Support pricing, operational execution and team initiatives

About ResMed

ResMed is a global leader in sleep and respiratory health, supporting millions of people worldwide with market‑leading medical devices and digital health solutions. Our technology helps diagnose, treat and manage sleep apnoea and other chronic conditions, improving quality of life and reducing the impact of chronic disease.

Our Provider Sales (Wholesale) team works closely with healthcare providers to ensure access to high‑quality products, education and support — combining commercial excellence with genuine care for patient outcomes.

About you

You’re organised, proactive and customer‑focused, with an interest in building a career in B2B sales or account management.

You’ll bring:

Experience in customer service, inside sales or account support
Confidence communicating via phone and email
Strong attention to detail and ability to follow structured processes
Excellent time management and organisational skills
A collaborative, positive and team‑oriented approach

You’ll be comfortable working in a fast‑paced environment and motivated by developing your skills with the goal of progressing into a Key Account Manager role.

Experience

Required:

Experience in customer service, inside sales or account support

Preferred (desirable but not essential) :

Exposure to B2B/B4B environments
Experience in healthcare or medical devices
Sleep health knowledge

What’s in it for you?

Clear development pathway into Key Account Management
Structured onboarding, training and coaching
Experience within a global healthcare organisation
Supportive, collaborative sales culture

If you’re ready to build a B2B sales career with impact, apply now and grow with ResMed.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

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