food service worker

warehouse worker

barista

office administrator

Gong Cha

- wide variety of tasks need to be completed every day such as topping up teas and toppings
- no permanent position within the store, you move fluidly throughout the day between front doing orders and back doing the brewing/preparation
- workplace was cramped and had poor ventilation/air conditioning, minimal floor space
- management was incompetent, negative and biased towards specific team members
- management expects you to learn the entire menu and all recipes within less than a week
- organisation was poor and working culture felt highly rushed/frantic at times
- very little communication between team members so orders would frequently be wrong or get mixed up
- food safety was inadequate at times and safety practices were routinely ignored such as leaving toppings out all day, nobody washes their hands
- store was understaffed and some coworkers were overworked, working full days open to closing
- difficult to communicate with coworkers and management if you don't speak mandarin
- training was highly informal and was done by coworkers with minimal involvement by management
- you will be fumbling around a lot at the start because they don't teach you how to do a lot of things properly and just expect you to know how to do everything straight away
- free drinks while on shift but no employee discounts at other stores
- very long hours, shifts were sometimes 8-9 hours with a 40 minute break
- minimal opportunities to move up through the organisation
- extremely low pay, below minimum wage

I have been working there for a few months now but recently I haven't been given many shifts. Due to school I can't make it on time to go work at 3:30 or 3:45 as I live a bit far from Gong Cha, so I get a minimum of one shift a fortnight. Memorising over 100 drinks can be easy but some of the drinks are hard to remember. Overall, it's a fun job but the pay is extremely low. On the first day you need to learn what the toppings are and what drinks it goes in. On a typical day at work you experience at least one difficult customer and many people ordering drinks that aren't on the menu. The management is okay. The hardest part of the job is working at a fast pace when there is a lot of customers. The most enjoyable part of the job is making the drinks, teas and taking out the trash. 


Team members do all work such as making drinks, cleaning up, opening, closing, making product etc. It is fun and you get free drink each shift. The work culture is okay, however you have to be chinese if you want to get along with the other co-workers. 

Working there can become repetitive and tiring. Rush hour is extremely stressful, and worse when you only have one other co-worker. The pay is not great for everything you do, they pay minimum wage by fast food industry award. 

The interview is easy, but the training is very long. You need to do multiple tests and not many people make it through.  Overall not the best place to work at. 

You have to learn how to do everything, prep, clean open, cash up and close. It can be stressful from customers and management. The branch I worked the manager was biased and picky, and some of the practices were dodgy. Customers  are pretty fussy and the training takes a while as it is strict and requires learning a lot of unnecessary protocol that isn’t used in practice. Don’t work here, other boba companies are better

I learnt how to make every single type of drink, memorising the rules for how sugar levels should be, for whichever drink was requested. I learnt how to cook pearls, how to cut the ai yu jelly, and how to work with all the "toppings" The hardest part of the job would probably be the smokers that could loiter around, and the most enjoyable part of the job would be the free drinks and discounted food from the neighbouring store, "HotStar".

Fast-paced and tiring. You learn a lot, but mostly because you are forced to adapt quickly. Understaffing can make shifts stressful, and sometimes management expectations feel disconnected from reality. Long shifts, repetitive work, and difficult customers can wear you down. Team experience depends heavily on coworkers and managers — a good team makes everything manageable, a bad one makes you want to quit. Good for experience, not always great for mental or physical energy.

1. It’s not easy to continue this job from training to regular employees because of the SOP tests.
2. Employees are needed to focus on their job every moment, colleagues are all helpful and friendly. 
3. Employers could help the staff improve their skills as possible as they can. They spend much time on the detailed management and high level requirements, such as interviewing training and practising. 

Low paid and long shifts
Lots of things to do, not as simple as on the till and shake tea 
Unorganised 
Fit for a high school job
You will be expected to do stocktake and stocking

I was young, had school and no one had the patience to teach me and was compared to someone newer than me that seemed to have experience. I would get loud sighs if i wanted to make sure i was doing my job correctly. Old manager talked me down when i thought i was doing alright and made sure to tell me to never work in hospitality because of the little time i worked there.

LIke many jobs theres pros and cons. The Gongcha will make your job challenging trying to bring in new improvements, sometimes you'll feel unrewarded for being a hard worker & at times if you consider to progress into a leader its mostly who you know than what you know so that will also be a challenge. Also, some management make big deals over little things but turn their backs on better things to worry about.

Top Job Titles	Average Salary
Food service worker 3 salaries reported	$28.67 per hour
Warehouse worker 3 salaries reported	$57,500 per year
Barista 2 salaries reported	$27.50 per hour
Office administrator 1 salary reported	$65,217 per year

Working at Gong Cha: Company Overview and Reviews

Gong Cha

Gong Cha Ratings

Popular jobs at Gong Cha

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected