case manager

injury prevention specialist

team leader

claims assessor

technical specialist

EML was one of the best employers I have ever worked for. The teams and management are full of support and care about you and it really felt like a family. While the workload and processes seemed daunting at first, it got much smoother overtime, mostly due to the fact that you had your team and managers to support you along the way. It will only feel like you are being micromanaged if you let it feel like that. They do have fortnightly performance reviews, but they don't just sit there and tell you to do better, they'll offer their help to assist you in getting there. I highly recommend anyone who genuinely enjoys getting people to give EML a go. I promise you won't ever regret your decision.

Management sit out on the floor with the team and this makes them more approachable and in tune with whats happening in the business.

Working hours are good and there is an understanding that at times the day needs to be flexible around personal life.  I work pretty standard hours but see others with families able to flex as needed. 

There is a genuine desire to continue to foster a small company feeling in a growing organisation which is mostly working well.  People are friendly, hardworking and given enough responsibility to get their outcomes.

The tag line helping people get their lives back can seem twee at times but the sentiment is there from senior management all the way through to reception.

The culture at EML is great, we are like one big happy family. I think that's because management looks for people with the right personality traits to fit in with the company. Everyone is approachable, friendly, and willing to lend a hand. 
A typical day at work as an Admin Assistant at EML consists mostly of receiving incoming claim lodgements and completing financial-related tasks. 
Management encourages advancement within the company and offers loads of learning opportunities. EML goes above and beyond in the way of Rewarding, & Recognising their employees. End of month drinks, Calls from the CEO, and team lunches are just a few things that are the norm!

The primary issue revolves around an overwhelming workload that is simply unmanageable for one person. It's a workload that equates to the responsibilities of two individuals. This has led to a situation where many individuals regularly find themselves in a state of despair, with some even breaking down or resigning from their positions. One of the most concerning aspects is the apparent lack of diversity in management's career experiences. Their inability to see beyond the current model and refusal to adjust the workload to a more manageable level Overall, my experience with this employer has been marked by stress, burnout, and a lack of support. 

I have been with EML for over 8 years and experienced many of the changes that have taken place over that time. While there have been changes in management and portfolios, the core of the culture has remained the same. The majority of people working here genuinely want to help people with personal injuries, and treat customers as individuals. 
While not every persons experience is the same, the overall feeling is that EML has a great culture, and genuinely wants to maintain a people focus.

EML as a company is very focused on their culture and it shows in a good way. People are hired based on personality and company fit rather than skills in insurance. It meant that the people you work with a great but the knowledge especially in the new RTWSS/icare space was limited. 

Case loads are very high and workload is too much. Many people, including myself were regularly doing unpaid overtime. The pressure from above to return people back to work too soon along with rude and abusive behaviour from external stakeholders made my time and EML quite unpleasant. 

While i'll miss the company and the culture I won't miss the job. 



Good culture at the start of my tenure. Over time, multiple teammates left, team crumbled, new managers came in after a failed attempt and micromanagement was through the roof. Decisions not made based on injured workers situations, and a lot of management had not been in similar roles for years and years, or at all, and micromanaged as if times had not changed or as if they’d been in the role. I thought it was a people first mindset, and it was initially with my first manager. Once other managers came in and the people above ran a few team members and managers out the door, it became less about the people who’s lives had been changed and more about getting them back to work asap with no empathy.

If you need the money, go for it but don’t stick out for too long. For the first 3 months I was greeted great welcomed good. My first probation meeting my team leader pulled me up on things I did that she didn’t like about me. Let this to give you an idea about the inexperienced team leaders who is in charge of groups at EML. 

In the interview they will say they would love having fun. Idea is pizza gatherings every month really. 

People were absolutely great, I liked my colleagues.  Managers and Team leaders no. They will sell you the job good with the salary and then in the induction you’ll be burned out less than 2 years. 


EML as an organisation is great, lots of support and upskilling available.
If you enjoy customer care and being very task orientated, meaning can sit a long time and complete tasks/actions which can get very repetitive even when they're not the same.
Communicating with injured workers can be draining, as a good number seem to believe you're only dealing with their claim and not a multitude of others. Injured workers can get aggressive/rude however if you can not take it personally you're set.
On the other end you really get to learn the work insurance industry and understand how you can support injured workers to what WorkSafe allows.

What I enjoy most about working at EML is: 
- Career development opportunities in a growing business. 
- The culture, team work and comradery shown by peers and managers.
- Ability to be heard by others and actively contribute to different projects and initiatives.  
- We genuinely care about our stakeholders and try to make a difference in their lives.


Working within the insurance industry can have its own unique challenges as at times we need to issue adverse decisions based on factual/medical information. Its great to see that systems are in place to support you during these challenging times.

Top Job Titles	Average Salary
Case manager 17 salaries reported	$75,941 per year
Injury prevention specialist 6 salaries reported	$97,333 per year
Team leader 4 salaries reported	$120,875 per year
Claims assessor 1 salary reported	$29.59 per hour
Technical specialist 4 salaries reported	$95,750 per year

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