support worker

team leader

garden supervisor

care manager

administrative officer

ACTIV

I worked as a support worker at Activ for two years. The most enjoyable part of my job was interacting with clients and taking them out to activities in the community. 

As a support worker, I was given very limited information about the clients. The client information we received was often three or four years out of date.

When issues occurred with the clients, management failed to document them and simply moved them onto another support worker. 

I was often expected to work unsociable hours and change my hours of work (at the client's request) with less than 24 hours notice. It was impossible to plan other commitments around my work for this reason. 

Support workers were given part time contracts for five to ten hours a fortnight. Most support workers had to find a second job in order to pay their bills. 

When I first started, the CEO said that he could not increase support worker wages as the cost of renting the new building was too high. It was only when the union got involved that Activ raised staff wages above minimum wage. 

There were limited opportunities for support workers to advance their career within the company. There were very few support workers who stayed in the job for longer than six months. 

In summary, I would not recommend working as a support worker at Activ.

Worked in Finance/Payroll/HR division.  Totally unrealistic expectations placed on employees in this division.   Young career driven managers who have little to no respect for individuals with different career aspects or family values.     Work load for individuals is unrealistic, so many good staff have left and they don't seem to care, it's like rotating staff and squeezing them until they leave, shame as there are some wonderful employees there.   Promotions are given to friends and interesting job titles as well especially for those who do not have the education to back up their job title.   The wage is below standard and they use the salary sacrifice to boost it up so it is not a bonus its just to bring you up to a standard.   Offices are nice and clean.  Other departments are nice and by all means my review doesn't reflect on how these departments are run.

Enjoyable and was able to see positive outcomes for children and adults with learning difficulties.  Activ does enourmous work and outlays a lot of opportunities to learn and enables employees to have training and courses to help understand the clients.  A full day at work would involve picking up children from various schools if they are booked into respite.  Seeing to their personal care needs and their recreational needs.  Preparing meals and making sure of that children with allergies have been catered for.  Administrating medications as well as performing peg feeds.  My co workers all worked together we all made sure we knew our clients in every aspect.  The hardest part of the work was to hear that a child or adult had passed away or deteriorated.

What is the best part of working at the company?
Providing support to the clients.

What is the most stressful part about working at the company?
When a staff report a client situation to the team leader they tend not to listen and think you are doing things out of proportion. SW sees more than what the TL sees with the clients. 

What is the work environment and culture like at the company?
It’s uncultured, policy and procedures not updated regularly and staff not informed of upcoming changes. 

What is a typical day like for you at the company?
Happy going to care for the client, but with managements it’s a zero feeling and discouraging.

Attuned to focus and centre on customer individual needs care plans and activities, practical, functional duties within their environment. 
Learn to build rapport with the customers
Treat all people with respect and dignity 
Use your problem-solving skills 
Seeing customers enjoy life and attempting to do their best at any activity, they try.
customers reaching their goals




Management is terrible, they don't listen to you and rarely respond to emails or correspondence. You are expected to work in an environment where you get physically attacked but you can't complain/say you are uncomfortable otherwise you get punished. They cut a lot of staff hours back and broke their contracts with no apologies or consideration. Everyone is so deeply unhappy and stressed by management that the workplace culture is abysmal. 

Such a high turn over of staff and coordinators. Employees who do most of the work get left behind and sometimes so do the clients. Its very sad how you are left to exist with no contact. the company doesnt offer any variety to those who want to exceed in their career. when clients go away you are left stranded with no work. I've had nothing but a bad experience  Working for Activ the last 3 years. Activ is one of the worst companies i've ever worked for.. At the end of the day its all about money and what they want. You get left behind. Employers don't care, so why should you.

What is the best part of working at the company?
The clients ans sone of the support workers

What is the most stressful part about working at the company?
Management and team leaders. No communication. Constant bullying

What is the work environment and culture like at the company?
Because of the beautiful support workers clients in south west do a lot of activities. We go above and beyond.

What is a typical day like for you at the company?
Rather not say . Pretty full on 5.30am to 7pm ish

Provide support and encouragement to develop an individual’s skills, support their independence, assist with relationship development, maintain good health and wellbeing and facilitate participation, contribution and inclusion in the community.

i worked here for over 2 years then get the sack for defending myself not a company that i would recommend unless you like to be a whistle blower and not have a opinion some great people but a lot of chest pounders.

Top Job Titles	Average Salary
Support worker 64 salaries reported	$31.79 per hour
Team leader 1 salary reported	$44.78 per hour
Garden supervisor 5 salaries reported	$36.61 per hour
Care manager 5 salaries reported	$36.61 per hour
Administrative officer 6 salaries reported	$34.39 per hour

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