business advisor

telemarketer

sales representative

client success manager

developer

Thryv

Enjoyable workplace with supportive management team. Although was on a trial period within a BDM team of 8, I was the last man standing from a group that started from 8 individuals nationally and was unable to be retained due to team folding and no other positions to transfer me to within the NSW team.

A place where you certainly learn new things everyday, always challenging and aiming to smash targets and ensuring to have a healthy pipeline.

The most enjoyable part of my job was working alongside SME family owned businesses and really connecting and helping them understand how to target and retain new business every week, seeing them succeed meant I was doing the right thing and gives me the thrills of knowing I helped them achieve those goals and numbers

Sensis has been one of the best companies I have worked for, I have learned a lot in my 7years from:-

Case management/claims resolution
Face to face customer care solution
Team management
Training staff great satisfaction on training new staff I have to implement my own way of training, creating my own learning material which I felt would reach a better result and management styles which worked a treat with a few negative people.

Successful in supervision and management, project managed projects to improve the companies end result.

Key Achievements:
•	Excellent performance and attitude recognised through promotion to the position of NSW Business Development Manager
•	Awarded the Highest Pinnacle Award in recognition of outstanding performance and customer satisfaction scores

I learn something new almost every day in this job, I think due mainly to working with so many diverse small business's, in different regions within the Central West. I get a great deal of satisfaction when I have assisted these business's choose the right channel to invest their advertising allocation.
It can sometimes be months before the team gets together in person due to our different territories however we speak on the phone on a regular basis.
My manager should win "best boss of the year" award, he is easy to get along with, honest, fair and genuinely wants to see his team be their best.

I was so glad to get the Workforce Planning Analyst role, after helping out in that area on an ad-hoc basis.  Very busy and a number of tasks to do during a typical day, such as monitoring the inbound phone queues, and the contact centre agent performance, as well as scheduling tasks, as well as checking real-time if the actual results were matching up with my forecasted calls and AHT etc.

The best company that I have ever worked for, which is why I was there 11 years. In its growth and peak, it was absolutely sensational. Culture was fantastic and you'd wake up wanting to get to work. There was no such thing as Monday-itis.

Then the decline... Such a shame that executive leadership spent time and money investing in print with USA consultants, and didn't use that money to look at how the company could reinvent itself in the digital space. Another Kodak story.

Management does not take constructive feedback in terms of the products they sell do not entirely work in an ever changing digital landscape. No chance of progression for real talent, only the tail waggers get something going for their careers. Managers lack so much system knowledge its not funny (and they are managers!)
Good colleagues, but management up its hopeless.
The middle managers are the biggest hurdle that pass on garbage to upper management that everything is "fine". The fixes to issues is a band-aid approach.

Sensis is a brilliant organisation which offers great opportunities and further more a supportive environment.
The organisational structure is very open and transparent, and the roles within the company allow for great learning and development of skills to be accomplished.
Each role has it rewards and generous remunerations, along with organisational gatherings, functions and events throughout the year.
It's a brilliant place to work.

Very poor vision by management always changing strategy and internal structures outsourcing major departments, work culture is very poor worst thing is it use to be a very good company, now it is a battle to keep things going with a private equity firm owning the business it is hard to implement software and technology to get the job done poor CRM system very unstable accounts massive system issues and a change to the commission structure for the worse, everything is on customer service now they are really trying hard to nickle and dime the staff.

Assisting sales with customer issues. Ensuring advertising was processed correctly. Assisting customers with enquiries and assisting them accordingly. Liaising with all internal departments. Assisting with investigations and providing solutions to management
Hardest part of the job was not being able to assist customers with changes and to offer compensation for any errors
Most enjoyable part of the job was working with all departments and learning something new every day

I lead of team of four very successful agents. I have been able to coach and grow this team over the last year and half.

Since joining the company I have made some significant changes to their customer service ticketing tool which have both improved the service and saved the company money.

Working closely with the Ops Manager and General Manager I have been able to get a great insight into the company and all its moving parts which help me lead my team to give great customer service.

Top Job Titles	Average Salary
Business advisor 1 salary reported	$200,000 per year
Telemarketer 3 salaries reported	$75,025 per year
Sales representative 3 salaries reported	$50,000 per year
Client success manager 3 salaries reported	$64,000 per year
Developer 2 salaries reported	$107,250 per year

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