ABOUT THRYV
For over 125 years, Thryv has helped local businesses compete and win. We've evolved from print directories to cutting-edge digital marketing, automation and SaaS tools — empowering SMBs to save time, communicate better and get paid faster.
We're not just selling software. We're selling confidence, growth and time — giving business owners the freedom to focus on what they do best. Our culture is built on passion, accountability and community.
THE OPPORTUNITY
Call. Connect. Close. Help local businesses thrive — from home.
Thryv is looking for a driven, results-focused Business Advisor (Inside Sales) to join our high-performing inside sales team. This is a permanent, full-time work-from-home role based in Australia — no commute, no compromise.
You'll be the voice of Thryv, proactively reaching out to existing customers and new prospects via outbound and inbound calls. You'll help local SMBs discover and expand their use of the Thryv platform — an award-winning all-in-one solution that helps businesses save time, communicate better and get paid faster.
This is a role for someone who has mastered the full sales cycle, knows how to build relationships over the phone, and thrives in a structured, target-driven environment. If you're resilient, self-motivated and passionate about delivering results — read on.
Location: Working remotely within Australia.
Start Date: Monday 27 July 2026
WHO WE'RE LOOKING FOR
This role is best suited to candidates who bring experience across all four of these areas:
- Full sales cycle experience - From first contact and qualification through to close and handover — you've done it all.
- Contact centre / Telesales background - You're comfortable in a structured call environment and know how to perform against KPIs.
- Sales account management - You have experience nurturing, upselling and growing an existing customer portfolio.
- SaaS or digital media knowledge - Familiarity with SaaS platforms or the digital media landscape is a strong advantage.
WHAT YOU'LL BE DOING
- Conducting outbound and inbound calls to existing and prospective Thryv customers
- Managing the full sales cycle — from prospecting and qualifying through to close and onboarding handover
- Nurturing and growing an existing customer portfolio through upselling and cross-selling relevant products
- Acquiring and developing new business opportunities via both inbound and outbound activity
- Achieving monthly sales targets and contact centre KPIs set out by the business
- Maintaining accurate pipeline records and forecasting expected sales returns to your manager
- Ensuring all sales campaigns, workflow and close rates are completed on time and to standard
- Complying with all Thryv policies, legislation and required compliance training
WHAT MAKES YOU STAND OUT
- Proven full sales cycle experience — you've opened, progressed and closed deals independently
- A strong contact centre or Telesales background with a track record of hitting and exceeding targets
- Sales account management experience — growing and retaining an existing customer base
- Exceptional communication and negotiation skills — you build trust quickly over the phone
- Knowledge of SaaS or the digital media landscape — experience with Thryv or similar platforms is a bonus
- Deep understanding of the SME marketplace and what makes local business owners tick
- Highly self-motivated and disciplined — you thrive working autonomously from home
- Resilient, energetic and solutions-focused, no matter what the day throws at you
WHY YOU'LL LOVE IT HERE
- Work from home — permanently - No commute, no compromise. A full-time WFH role with real structure and support.
- Purpose with every call - Help real businesses solve real problems with tools that genuinely work.
- Performance rewards - Bring your drive — we'll match it with meaningful earning opportunity.
- Career pathways - Progress as fast as your ambition and results take you.
- A culture that backs you - Celebrate wins, share the journey, grow together as a team.
- Hands-on coaching - Ongoing training and mentoring from day one.
RECRUITMENT TIMELINE
Candidates are encouraged to review the anticipated recruitment timeline below when considering their application. Please note that activities will occur on a rolling basis throughout the recruitment period.
- Role published: 5 June 2026
- Applications close: 13 July 2026
- Shortlisting: Commencing from the date of advertising and continuing on a rolling basis
- Assessment and interviews (face‑to‑face): Conducted on a rolling basis throughout the advertising period
- Final decisions: Made progressively as suitable candidates are identified
- Fixed commencement date: 27 July 2026
Ready to make your mark from home?
Apply now and help local businesses thrive.
For further information, please contact Shannon Rooney, Team Leader, Talent Acquisition, on 0467 863 834 or via email at
[email protected]#LI-SR1
