Boston Scientific
Territory Manager - Electrophysiology
New South Wales
ABOUT THE ROLE
Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you’ll see first-hand the impact you have on individual lives - one patient at a time.
The position of Territory Manager, Electrophysiology will support the business in achieving sales targets, goals and objectives of the division; to aid the achievement of customer satisfaction and business growth through focused business planning; and to support customers with clinical expertise to enable optimal patient outcomes. The role provides field/remote clinical, technical & educational support in EP to assigned accounts across ANZ and supports new therapy introduction of Pulsed Field Ablation through our recent launch of the FARAPULSE™ system, demonstrating clinical expertise to influence superior outcomes. Frequent travel will be required as part of the role.
This role will be responsible for overseeing New South Wales - Sydney South with potential for travel as required to Regional NSW and reports directly into the Sales Manager, Electrophysiology.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Utilising your technical knowledge of:
o The field of electrophysiology (including propagation of electrical circuits within cardiac tissue and the pathophysiology of electrical rhythm disorders), biophysics of radiofrequency, cryo-thermal ablation, 2D and 3D electroanatomical mapping principles to provide:
Clinical support including basic trouble-shooting, and clinical guidance to diagnose and treat cardiac arrhythmias
Provide the measurement of electrical circuits within the heart and perform stimulation protocols as per physician requests to measure the electrical conductivity of the heart to aid in the diagnosis of cardiac arrhythmias
Develop a deep technical understanding of, and provide the technical training of company products to Cardiac Electrophysiologists, Cardiac Physiologists and Nurses
- Travelling as required to meet customer demand for the services described above.
- Attending cases face to face (or remotely) with customers, operating Boston Scientific products where appropriate, and providing detailed training / advice to physicians on clinical attributes / techniques associated with Boston Scientific electrophysiology products including:
o Providing clinical support for: FARAPULSE™, FARAPOINT™ OPAL™, LAB SYSTEM PRO™, MAESTRO 4000™, METRIQ™, Access Solutions, plus support for the full range of Boston Scientific EP Therapies
- Developing deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and all stakeholders to ensure that products are trained and utilised in accordance with the Directions for Use.
- Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
- Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Develop and execute on territory plans to deliver on annual revenue commitments and build a sustainable long-term business.
- Build strong relationships with existing customers, plan and develop the market for our existing and new products in line with divisional goals and objectives.
- Successfully complete the internal Electrophysiology training program, apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
- A single NSW territory, however you will work with the other Territory Manager and broader Electrophysiology team to identify sales, training and engagement opportunities for new and existing customers.
- Have sound business knowledge of territory, identifying competitor activities, participate and manage appropriate tender agreements and customer policies and practices. Completing market analysis and regular reporting as required.
- Completion of relevant administration including reporting, stock validations and management as well as database management.
- Established contact person for hospital management, purchasing department and hospital staff as it relates to BSC's Electrophysiology business.
- Become expert in Salesforce CRM software & e-Detailing platforms
- Attending meetings, conferences and exhibitions as required, to promote our products and services.
- To be available to support the broader ANZ EP business on an as-needs basis.
KEY COMPETENCIES REQUIRED FOR SUCCESS
Business Acumen:
- Uses business and financial knowledge in decision making, and when acting on behalf of the organization.
- Demonstrates understanding of fundamental principles and drivers of business performance.
Strategic Thinking:
- Demonstrates understanding of the mission, vision, and strategies for the Electrophysiology business.
- Maintains the overall big picture of the business and its interrelationships.
Relationship Building:
- Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion.
- Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
Product/Technical Knowledge:
- A thorough understanding of Cardiac Electrophysiology; Biophysics of radiofrequency and cryoablation; Pulsed Field Ablation (Pulsed Direct Current) on cardiac tissue and a biophysical understanding of tissue selectivity;
- Successfully completes all relevant training; develop in depth knowledge of electrophysiology procedure, products and treatment applications;
- Proactively keeps up to date with technical knowledge in electrophysiology.
Execution:
- Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.
Customer Focus:
- Identifies internal / external customer needs and ensures the effective delivery of high quality solutions, products and services that meet or exceed customer expectations.
YOUR EXPERIENCE AND SKILLS
- Previous demonstrated experience in identifying and executing commercial/sales success
- Previous clinical case experience within electrophysiology / rhythm management essential
- Strong technical and clinical skills
- Proven experience in strategic territory mapping, planning and execution
- Proven experience in building and maintaining customer relationships.
- Proven ability to absorb complex technical information and apply this knowledge in the field.
- A team player with a passion for electrophysiology
- Excellent written & verbal communication.
- Tertiary qualifications in preferred disciplines including biomedical engineering and science-related disciplines.
- Exposure and understanding of conventional EP. Ability to interpret EP signals. Exposure to 3D Mapping and cryoablation.
- Troubleshooting skills and experience is highly regarded
- Desired qualifications IBHRE EP, IBHRE Pacing
Job Types: Full-time, Permanent
Work Location: On the road
