In-Demand State revenue office Jobs

Branch Technical Officer
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
9d
Senior Learning Administrator
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Administrative experience
- Negotiation
13d
Senior Learning Consultant
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Negotiation
13d
Senior Customer Education Consultant
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Communication skills
2d

Other jobs to consider

Find your next job by exploring related positions.

Assistant Accountant
Interspan Pty Ltd —Chatswood NSW
Support the financial controllership function by ensuring that financial information is timely, accurate, complete and compliant with relevant accounting and…
$80,000 - $940,000 a year
Quick Apply
6d
Financial Controller
Good Directions —Hornsby NSW
Identify emerging compliance requirements and work proactively with the COO to implement relevant systems and processes in a timely manner.
$168,163 a year
Quick Apply
10d

I want to receive the latest job alert for state revenue office

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

state revenue office jobs near

Rehabilitation Consultant jobs in Sydney Nsw

Education jobs in Sydney Nsw

Esd Consultant, Sustainability Consultant jobs in Sydney Nsw

Learning Designer jobs in Sydney Nsw

School Learning Support Officer jobs in South West Sydney Nsw

Senior Citizens Working From Home jobs in Brisbane Qld

Senior Administrator jobs in Warwick Farm Nsw

Part Time Administrator jobs in Sydney Nsw

Senior Administrator jobs in Keysborough Vic

Senior Administrator jobs in Melbourne Vic

Senior Citizens jobs in Sydney Western Suburbs Nsw

Senior Administrator jobs in Erskine Park Nsw

Senior Citizens jobs in Wollongong Nsw

Environmental Health Officer jobs in New South Wales

Technical Officer jobs in Sydney Nsw

Security Officer jobs in Caboolture Qld

Technical Officer jobs in Canberra Act

Technical Officer jobs in Ourimbah Nsw

Technical Officer jobs in Pemberton Wa

Cruise Ship, Security Officer jobs in Sydney Nsw

Branch Technical Officer

State Revenue Office -
Ballarat VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
9 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Customer service

Location: Grampians - Ballarat

Reference: VG/SRO/BTOCSB/0626

At least one (1) fixed term (up to 12 months) Branch Technical Officer Grade 4 position is being offered in the Customer Services Branch, Business Revenue and Customer Services Division, Ballarat.

Branch Technical Officer

At least one (1) fixed term role (up to 12 months) in the Customer Services Branch, Business Revenue and Customer Services Division
Salary $100,894 plus 12% superannuation – VPS Grade 4
Based in Ballarat, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.

Reporting to a Team Leader, you will be responsible for:

Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue lines
Communicating directly with customers in relation to complex queries via phone and email
Performing phone call, chat and email quality assurance
Delivery of coaching to improve agent performance across quality, customer service and technical capability outcomes
Design and delivery of training for multiple revenue lines

Who we are looking for

To be successful in this role, you will be someone that is:

Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvement
An effective communicator and able to communicate clearly both verbally and in writing
Experienced in managing complex or technical enquiries and providing specialist advice to internal and external customers
Curious by nature and motivated to look for ways to make things better, faster and easier for customers, agents and the SRO
Confident and resilient who thrives on overcoming challenges and obstacles

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Sunday 21 June 2026.

You will need to:

upload a cover letter outlining your skills and experience,
and a resume.

More information

You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on 9628 0279.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

& #160;

#S-DNI

Applications close Sunday 21 June 2026 at 11.59pm

Posted

5 June 2026

Apply Now

Refine Your Search

state revenue office jobs

Branch Technical Officer

Senior Learning Administrator

Senior Learning Consultant

Senior Customer Education Consultant

Other jobs to consider

I want to receive the latest job alert for state revenue office

Explore jobs in more locations

Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected