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Senior Consultant, Castletown QLD

ANZ Banking Group -
Castletown WA

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Job Details

Permanent | Full-time
6 days ago

Qualifications

Financial services
Communication skills

Full Job Description

Job Title:
Senior Consultant, Castletown QLD

Req ID:
117127

Department:
SB Central & North QLD

Division:
Suncorp Bank

Location:
Castletown

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you

The role of the Senior Consultant is to support the Branch to provide value to customers across retail Home Lending and small business channels.

You will provide support with managing, acquiring and growing our portfolio of customers. You will play a significant role in enabling the business to continue to grow the retail lending portfolio, customer connectivity and NPS rating.

Role Type: Permanent, Full-time
Role Location: Castletown Shopping World, Shop 205 Woolcock Street, Townsville QLD 4812
Work Hours: 40hrs/week What will your day look like?

As a Senior Consultant, you will:
Provide quality credit & risk solutions for customers through the fulfilment of home lending and small business processing requirements, whilst enhancing the customer experience of the lending journey end to end.

Identify client needs and opportunities to be appropriately referred to an established network of specialist lenders and Business Bankers within Suncorp.

Assist the Branch to manage relationships with customers within their assigned portfolio.

Assist the Branch to build relationships with new customers introduced via intermediary partners through effective Home Loan Welcome Calls.

Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.

Proactive identification and escalation of risks and issues related to your role responsibilities & captured as a service request in Ignite. Comply with our complaint resolution

process to resolve the matter, maintain our high service standards and mitigate further risks / losses.

Accountable for maintaining high data quality standards by ensuring information captured in our systems and documentation are correct and maintained in a timely manner

Collaborate with peers in the region to ensure effective support and service delivery.

Assist the Branch Manager in building confidence and capability across the branch team around lending discussions.
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Tertiary Qualifications in business, commerce, banking and/or finance are desirable.

Demonstrated experience in roles requiring growth and retention of a customer base. \

Demonstrated experience in Home or Personal Lending.

Demonstrated experience in financial services. Demonstrated capacity to adapt to a changing environment.

Demonstrated customer focus. Strong interpersonal skills - using appropriate behavioural styles to develop relationships and influence others.

Strong communication - a demonstrated ability to convey and explain information, coherently and confidently both oral and written.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers . You can

11/06/2026, 11.59pm, (Melbourne Australia)

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