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Principal Public Trust Officer - Part-Time
Queensland Government —Queensland
Lead meaningful work: Guide a team delivering high-quality deceased estate administration services, ensuring complex and sensitive matters are managed with care…
12d
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Principal Public Trust Officer - Part-Time

Queensland Government -
Queensland

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Job Details

Temporary
12 days ago

Qualifications

Customer service
Administrative experience
Organisational skills

Full Job Description

In this role, you will lead a team delivering deceased estate administration services, while managing complex and sensitive estates. You will provide expert advice to customers and stakeholders, mentor staff, and ensure performance and service outcomes are achieved.

This temporary part-time role (2 days per week) is available statewide (performed from any QPT office), from 31 August 2026 through to 27 August 2027. The successful candidate will be required to work Thursdays and Fridays.

The salary range listed reflects the full-time equivalent (FTE) amount and will be pro-rated based on the hours worked for this role.

Why join QPT?

Lead meaningful work: Guide a team delivering high-quality deceased estate administration services, ensuring complex and sensitive matters are managed with care and professionalism.
Step into leadership: Manage a work unit, coach and mentor staff, and oversee performance to achieve strong service and operational outcomes.
Work with impact and purpose: Provide expert advice to customers, beneficiaries and stakeholders, while managing complex estates and escalated enquiries that make a real difference.
Flexibility and balance: Enjoy a part-time role (2 days per week) in a supportive, inclusive workplace with public sector benefits.

About you

You are a confident and capable leader with a strong background in customer service, financial administration OR estate management, who can manage complexity while supporting and developing others.

You will bring:

Proven experience leading and mentoring staff to achieve performance and service outcomes.
Demonstrated experience managing complex or sensitive matters, ideally in deceased estates, trust administration or conveyancing.
Strong customer focus, including managing escalations and providing clear professional advice.
Sound financial and administrative capability, including reviewing statements of account and ensuring compliance.
Strong organisational skills with the ability to manage competing priorities and complex caseloads.

Interested in applying?

Please provide the following information in your application:

A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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Principal Public Trust Officer - Part-Time

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