About Fitness First:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First , Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.
The Member Support Consultant is responsible for maximising new member joiners, servicing existing members through the reception desk, and supporting the club with proactive and reactive member retention tasks.
This is a multi-faceted role that requires the Member Support Consultant to combine sales, reception and member retention duties by; utilising sales promotions and referral campaigns to achieve monthly sales targets; working at reception to assist our members; and performing relevant member retention tasks to drive a positive member experience in club
Key Duties and Responsibilities
The key duties and responsibilities of this position include, but are not limited to:
Source new joiner opportunities through the development of a referral database. This will include a focus on point of sale and continued relationships with your new members ( e.g. on the floor, fitness classes, reception etc)
Ensure new members are integrated into the club properly by driving visitation at point of sale and prescribing relevant club products , attending fitness classes with new members , involving all staff in the member journey at an early stage and continued relationship building on the gym floor and during service calls.
This position may involve additional tasks and responsibilities beyond those mentioned above
Person Specification
What we can offer you
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
- A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
- Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
- Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
- Leading paid parental leave program
- Employee Assistance Program
Apply Now!
About Fitness & Lifestyle Group:
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultant - Hourly
