In-Demand Manager it audit Jobs

Manager - Service Support - IT
DP World Australia Limited —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Quick Apply
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Auto & General Holdings —Docklands VIC
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- Work from home
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Quick Apply
Manager / Senior Manager - Internal Audit & Risk Advisory
BDO —Brisbane QLD
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- Health insurance
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BDO —Perth WA
- Full-time
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Axiom Technologies —Sydney NSW
- Weekend availability
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Audit Manager, Perth
Hanami International —Perth WA
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Manager IT Risk and Compliance
Colonial First State —Sydney NSW
- Full-time
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Assurance - Audit - Manager - Canberra
EY —Canberra ACT
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Expressions of Interest - Internal Audit Professionals returning to Australia
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- Master's degree
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Manager Internal Audit
NSW Department of Communities and Justice —Parramatta NSW
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- Full-time
- Employee assistance program
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Internal Audit Manager
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FinCrime Risk Manager (AML/CTF)
Revolut —Remote
- Full-time
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5d
Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC
Connor Consulting —Sydney NSW
- Full-time
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- Education
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Manager, Audit
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- Full-time
- Team management
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Operations Program Manager - Amazon Devices, Devices Global Logistics
Amazon Commercial Services Pty Ltd —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
- Master's degree
Senior Manager, Technology Risk
Link Group —Parramatta NSW
- Financial services
- Parental leave
- Employee assistance program

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Manager - Service Support - IT

DP World Australia Limited -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Supply chain
IT service management
ITIL
Communication skills
Negotiation
Intune

Full Job Description

DP World Oceania is looking for an experienced professional to oversee the performance and continuous improvement of end-user support services. In this role, you will ensure smooth day-to-day service delivery through effective vendor management and ongoing optimisation.

You will play a key part in delivering great user experience, managing escalations, and maintaining reliable, compliant support across the business.

Key Responsibilities:

Lead the performance of end-user support services across Oceania, ensuring delivery meets service levels and business expectations
Drive service governance through regular operational, monthly, and quarterly reviews, using insights to improve performance
Monitor service metrics, identify trends, and implement improvements to enhance user experience
Manage vendor relationships, ensuring contractual compliance and continuous service improvement
Act as the senior escalation point for major incidents, coordinating teams and keeping stakeholders informed
Build strong relationships with business leaders to align support services with operational needs
Provide leadership oversight of support teams, fostering a culture of accountability and service excellence
Support budgeting, forecasting, audits, and governance reporting
Provide hands-on technical oversight across core platforms, including Active Directory, Microsoft Intune, ManageEngine, and Microsoft 365
Ensure consistent documentation, standards, and effective resolution of complex technical issues

Qualifications, Experience and Skills:

Tertiary qualification in IT or related field; ITIL desirable
8+ years’ experience in IT service delivery, service management, or vendor governance
Proven experience managing vendors and improving service performance
Strong communication, stakeholder engagement, and negotiation skills
Analytical mindset with the ability to manage escalations and drive outcomes
Well-organised, customer-focused, and experienced in reporting and operational environments

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer’s door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

#LI-SK3

Quick Apply

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