In-Demand Manager, customer solutions management, anz Jobs

Manager, Customer Solutions Management, ANZ
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Customer Service Manager
International Workplace Group plc —Heatherton VIC
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Manager, Customer Solutions Management, ANZ

Amazon Web Services Australia Pty Ltd -
Sydney NSW

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Job Details

Full-time

Qualifications

Management
Cloud architecture
AWS Certification
Certified Scrum Master
AI
Leadership

Full Job Description

DESCRIPTION

AI and Cloud adoption in Australia is accelerating, and some of the most exciting transformation is happening in Software, Media, Entertainment, Energy and Telco. These customers aren't just migrating workloads, they're rethinking their business models, launching new products, and solving problems that didn't exist a few years ago.

In this role, you'll lead a team of experienced Customer Solution Managers (CSM) who partner with these customers to turn ambitious AI and cloud strategies into real outcomes. But this isn't a pure people-management role. You'll stay close to customers yourself, stepping in to help resolve complex challenges, unlock executive relationships, and ensure your customers are getting the most out of AWS.

What sets this role apart is the breadth of what you'll own. Beyond coaching and developing your team, you'll shape how the CSM function operates in ANZ, from growing a team, to enablement and process improvement. You'll collaborate with APJC and Global stakeholders to build mechanisms that scale, drive consistency, and continuously raise the bar for customer outcomes. If you're energised by building teams, solving hard problems alongside customers, and creating something better than what exists today - this is the role.

Key job responsibilities
Team Leadership & Development

Lead, coach, and develop a team of experienced CSMs supporting customers across Software, Media, Entertainment, Energy and Telco
Set clear expectations and provide regular feedback that helps your team grow technically and professionally
Own the end-to-end hiring, onboarding, and training pipeline, attract top talent and ensure new hires ramp quickly and effectively
Create an inclusive, high-performance team culture where people do the best work of their careers

Customer Impact

Engage directly with customers to drive results, resolve challenges, and help them best engage with AWS services and teams
Build and maintain executive-level relationships with key customer stakeholders across your portfolio
Provide prescriptive guidance based on AWS best practices, helping customers navigate complex AI and cloud transformations
Ensure your team delivers measurable customer outcomes, from migration milestones to AI adoption and business value realisation

Operational Excellence

Design and implement scalable mechanisms that improve team efficiency, reduce friction, and enhance customer experience
Use data and insights to inform resourcing decisions, identify capability gaps, and prioritise where to invest
Collaborate with APJ and Global CSM leadership to align on strategy, share best practices, and drive consistency across regions

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.

Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, we are enabled to deliver better outcomes.

BASIC QUALIFICATIONS

10+ years of experience in technology-related roles with a combination of technical program management, consulting, solutions architecture, or customer success
5+ years of people management experience, leading and developing high-performing technical teams
5+ years of experience in customer-facing role, engaging with senior customer executives (VP/C-suite) to solve business problems with advanced technologies
Demonstrated ability to lead through ambiguity, set strategic direction, and deliver measurable results in a fast-paced environment
Working knowledge across multiple technology domains (cloud architecture, AI/ML, data, networking, security) with the ability to coach teams and make informed technical decisions

PREFERRED QUALIFICATIONS

AWS Certified Solutions Architect – Associate (or higher)
AWS Certified AI Practitioner (or equivalent AI/ML certification)
Experience in one or more of the following industries: Software, Media, Entertainment, Energy and Telco
Track record of building scalable operational mechanisms and driving process improvement across distributed teams
Practical experience with cloud migrations, modernisation programs, or AI/ML adoption at enterprise scale

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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