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Reservations Agent
Shangri-La Hotels —The Rocks NSW
- Weekend availability
- Management
- Organisational skills
- Communication skills

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Reservations Agent

Shangri-La Hotels -
The Rocks NSW

Apply Now

Job Details

Qualifications

Management
Organisational skills
OPERA
Communication skills
Office experience

Full Job Description

Located in the heart of The Rocks, Shangri-La Sydney is a deluxe 5-star hotel offering 564 guest rooms and suites, a luxurious Chi Spa, four food and beverage outlets, and 18 conference and meeting spaces. We cater to both corporate and leisure travellers, delivering world-class service and unforgettable experiences.

Shangri-La Sydney is seeking skilled and service-driven Reservations Agents to join our dynamic team. In this role, you will be responsible for delivering exceptional guest experiences while managing reservations efficiently and accurately in line with Shangri-La standards.

About the Role

Handle all internal and external calls in a timely and professional manner
Process reservations, amendments, and cancellations via phone, email, Opera PMS, and other channels
Confidently manage room availability with an understanding of yield management
Maintain up-to-date knowledge of room types, rates, hotel facilities, and current promotions
Deliver exceptional guest service across all communication channels
Identify opportunities to upsell rooms and hotel services to achieve targets
Ensure all guest information is entered accurately with strong attention to detail
Work collaboratively in a fast-paced team environment
Promote and understand the Golden Circle loyalty program
Take ownership of guest requests to ensure satisfaction at every touchpoint

About Us

Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.

About You

Passion for delivering exceptional customer service
Positive, can-do attitude with a willingness to learn
Strong verbal and written communication skills
Previous experience in a 5-star hotel, Front Office, or Reservations environment
Experience with Opera PMS or a similar reservations system
High attention to detail and strong organisational skills
Ability to work a rotating roster, including weekends and public holidays
Full working rights in Australia

If you are a motivated and energetic individual with a passion for hospitality and attention to detail, we would love to hear from you.

Apply Now

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