In-Demand Artisan recruitment sydney Jobs

Hotel Services Manager
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- $80,340 a year
- Full-time
- Management
- Leadership
Quick Apply
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- Weekend availability
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Hotel Services Manager

SOFITEL -
Sydney NSW

Quick Apply

Job Details

Full-time
$80,340 a year

Qualifications

Management
Hospitality Management
Diploma
Leadership

Full Job Description

Company Description

Discover Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward
As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

Job Description

The Hotel Services Manager is the custodian of the end-to-end guest journey and a key brand ambassador for The Sofitel Sydney Darling Harbour. This role is responsible for delivering highly personalised luxury experiences that drive guest satisfaction, loyalty, and advocacy, while ensuring every interaction reflects the hotel’s brand DNA, values, and service standards.

The Hotel Services Manager leads guest insight and reputation management through TrustYou and ACDC, translating feedback and data into targeted service improvements in partnership with operational leaders. A strong focus is placed on personalisation, guest recognition, and the effective use of systems and storytelling tools to enhance pre-arrival planning, in-stay engagement, and post-departure follow-up.

Loyalty and VIP engagement sit at the heart of the role. The Hotel Services Manager oversees bespoke journeys for ALL members, VIPs, and VVIP guests, ensuring thoughtful recognition, priority arrangements, and seamless coordination across departments. Acting as a single point of contact for select high-profile guests, this role curates memorable experiences from pre-arrival to departure, in collaboration with hotel leadership and the wider Accor network.

As a cultural leader, the Hotel Services Manager lives and role-models the Sofitel values, inspiring Heartists to deliver refined, emotionally intelligent service with confidence and pride. The role supports brand standards, audits, partner programs, and operational excellence while maintaining a visible, hands-on presence that reinforces a culture of luxury, care, and belonging.

Please note this role is offering a salary of $80,340.00 plus superannuation.

Qualifications

Minimum of two years’ experience in hotel or motel management
Diploma in Hotel or Motel Management (preferred but not mandatory)
Strong leadership skills with the ability to make quick and effective decisions
Customer-focused mindset with a commitment to delivering outstanding guest experiences
Tech-savvy and adaptable to new systems and platforms
Detail-oriented, proactive, and results-driven

You also hold full Australian working rights, allowing you to work with us without restriction.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!

Additional Information

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.

Quick Apply

Refine Your Search

artisan recruitment sydney jobs

Hotel Services Manager

Food and Beverage Team Leader | Banquets

Shift Technician

Groups Assistant Manager

Food and Beverage Supervisor | Banquets

Bartender | Champagne Bar

Cook | Breakfast

Assistant Reservations Manager

Junior Sous Chef - Pastry

Chef De Partie | Atelier

Food and Beverage Attendant | Atelier

Overnight Front Desk All Rounder

Food and Beverage Attendant | Club Millesime

Food and Beverage Attendant | In Room Dining

Front Desk All Rounder | Club Millesime

Food and Beverage Supervisor | In Room Dining and Mini Bar

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