Employment Type: Permanent Full-Time
Hours: 9am to 5pm
Salary: Dependent on Qualifications and experience
Location: Any existing Mercy Health Home Care Offices
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Karen Lata
[email protected]
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us at Mercy Health, and help our teams deliver even greater outcomes.
About the opportunity
Intake and Assessment Specialist to support the Home Care Team
Act as a primary contact for clients of CHSP and other programs, supporting intake, enquiries, concerns and changes to client needs.
Respond to all clients and representatives in a responsive and professional manner.
Conduct comprehensive, person-centred assessments of client needs, suitability, and eligibility for Aged Care Services.
Triage clients based on vulnerability, urgency, and level of need to ensure appropriate prioritisation.
Identify and manage risks to clients and staff during intake and review processes.
Complete scheduled and reviews for existing clients.
Maintain accurate, timely records and reporting in line with the CHSP Funding and Program. Guidelines, Aged Care Quality Standards, NDIS Legislation etc.
Promote Mercy's Healthy Aging services to support clients across their aging journey
What you’ll bring
You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.
To thrive in this role, you will have:
-
Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
-
A good Understanding and experience of the Home Care funding programs and eligibility eg CHSP, NDIS, Private and Brokerage arrangement etc.
-
A compassionate, flexible and positive approach to effective patient care and management.
-
The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
You will also be required to provide evidence of, or in the process of obtaining:
Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
