Title: Fulfilment Lead
Location:
Redbank, QLD, AU
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About us
At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Copy and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day.
Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.
About the role
Workflow champions driving an efficient, high-performing Distribution Centre.
Day and Afternoon Shifts available
At Officeworks, we're passionate about delivering a great experience for our customers, and our Distribution Centre team plays a critical role in making that happen. We're seeking two analytical and proactive Fulfilment Leads oversee daily operational workflow and ensure resources, systems and people are optimally aligned to achieve service and performance targets.
These are pivotal roles where you'll have direct influence over the efficiency, productivity and success of the entire Distribution Centre operation.
More About the Role
As a Fulfilment Lead, you will utilise our warehouse systems and technology to effectively allocate and manage daily operational tasks across the Distribution Centre.
Your primary focus will be balancing workload and workflow across multiple operational areas to ensure customer service levels are consistently achieved while maintaining safe and efficient operations.
You will monitor operational capacity, labour availability and infrastructure constraints to ensure resources are allocated effectively, preventing bottlenecks, underutilisation and operational delays.
Key Responsibilities
Coordinate and allocate daily workflow activities across the Distribution Centre
Manage and prioritise:
Workflow and fulfilment activities
Inventory slotting
Replenishment tasks
Sorting and packing operations
Receiving and despatch functions
Monitor capacity levels across operational areas and adjust workflows as required
Utilise warehouse systems and technology to optimise productivity and resource utilisation
Support service level achievement through effective operational planning
Collaborate with leaders and operational teams to address workflow challenges
Maintain a strong focus on safety, operational excellence and continuous improvement
About you
You are a highly organised and analytical logistics professional who thrives in a fast-paced environment. You can confidently manage competing priorities, make data-driven decisions and adapt quickly as operational demands change.
Your success as a leader, coach and mentor is well established as is your ability to inspire a successful and high-performing team.
To be successful, you'll bring:
Minimum 2 years' experience within a warehouse, logistics, supply chain or operational leadership role. Exposure to automation is a plus!
Strong understanding of warehouse and eCommerce operations and workflow management
Experience in operational planning and resource allocation
Knowledge of safe work practices and commitment to workplace safety
Strong leadership and stakeholder engagement skills
Experience using warehouse management and operational systems, including:
SAP and BI
WMS
KRONOS
Well-developed administrative and communication skills
Desirable Qualifications
While no formal qualifications are required, the following would be advantageous:
Certificate in Warehouse Operations
Certificate in Supply Chain and Logistics
Certificate in Health & Safety
Why Join Us?
This is an opportunity to play a critical role in the success of a major Distribution Centre operation. You'll be empowered to influence workflow, improve operational performance and contribute to delivering exceptional outcomes for our customers.
If you're passionate about warehouse operations, thrive on problem-solving and enjoy making a tangible impact every day, we'd love to hear from you.
Apply now and help keep our operation moving.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.
