In-Demand Service desk support Jobs in Wollongong, Nsw

IT Service Desk Officer
University of Wollongong —Wollongong NSW
- $84,002 - $94,998 a year
- Full-time
- Customer service
- University
- No degree
3d
Receptionist - Fulltime and Part time Weekend
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Weekends only
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Help Desk Engineer
Leidos —Wollongong NSW
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Front Office Receptionist
Dental Boutique —Wollongong NSW
- Full-time
- Hospitality
- Clinic
Quick Apply
Retail Planogram Merchandiser - Thirroul - NSW
CROSSMARK Australia —Thirroul NSW
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
9d
Field Service Technician
ASI Solutions —Wollongong NSW
- Full-time
- Customer service
- Communication skills
- Parental leave
Quick Apply
9d
Workspace Support Senior Technical Officer
NSW Health —Wollongong NSW
- $110,810 - $121,631 a year
- Full-time
- Annual leave
- Employee assistance program
1d
Service Advisor
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply
yd. SHELLHARBOUR - Retail Sales Assistant
Retail Apparel Group —Blackbutt NSW
- Annual leave
Geologist / Geotechnical Engineer
CMW Geosciences —Wollongong NSW
- Overtime
- Construction
- Budgeting
- Communication skills
Quick Apply

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IT Service Desk Officer
University of Wollongong —Wollongong NSW
Relevant tertiary qualification in IT or a combination of equivalent experience and training. The IT Service Desk Officer plays a key role in delivering high-…
$84,002 - $94,998 a year
3d
Receptionist - Fulltime and Part time Weekend
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
Experience as a receptionist, administrative assistant, or similar role (automotive background a plus). Coordination: Work closely with sales, service, and…
Quick Apply

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service desk support jobs near wollongong, nsw

IT Service Desk Officer

University of Wollongong -
Wollongong NSW

Apply Now

Job Details

Full-time
$84,002 - $94,998 a year
3 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Make an impact at the University of Wollongong (UOW) — a purpose driven institution ranked in the top 1% of universities globally.

About the Role

The IT Service Desk Officer plays a key role in delivering high-quality, customer-focused IT support to the UOW community. As part of a centralised service team, you will act as a first point of contact for IT incidents and service requests, ensuring timely resolution and escalation where required.

Key responsibilities:

Provide first-level IT support, including diagnosis, troubleshooting, and resolution of incidents and service requests
Deliver technical support across desktop environments (Windows and Mac) and core systems such as email, applications, and printing
Accurately log, track, and manage service requests and incidents, ensuring timely escalation where necessary
Contribute to continuous improvement initiatives, including identifying recurring issues and enhancing service delivery processes

About the Team

This role sits within the Shared Services Division, which provides centralised, high-quality administrative and support services across the University. The IT Service Desk team partners with staff, students, and stakeholders to deliver responsive, consistent, and efficient IT support, enabling teaching, research, and operational excellence across UOW.

What You’ll Bring

Relevant tertiary qualification in IT or a combination of equivalent experience and training
Strong customer service skills with the ability to manage and meet client expectations
Experience supporting a range of software and systems, including Microsoft environments and IT service management tools
Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders

Why Join UOW

Competitive salary package including 17% superannuation
35-hour full-time work week supporting greater balance and flexibility
Flexible working arrangements and family-friendly policies
Generous leave entitlements including additional concession days over the Christmas–New Year period
Purchased leave options to provide greater flexibility throughout the year
Ongoing professional development and clear career progression opportunities

Role Details

Continuing | Full-time

Level 5 | 84,002 - $94,998 + 17% superannuation commensurate with experience
Location: Wollongong Campus (with rostered shifts between 8am–10pm, Monday to Friday)
Valid Australian work rights required. Visa sponsorship is not available.

How to Apply

Click on the ‘Apply Now’ button at the bottom of the advertisement. You will be prompted to respond to a selection criteria questionnaire as part of the application process. Please also attach your CV to your application.

For further information about this position, please contact Bryan Lattin, Service Delivery Manager [email protected]

Closing Date: Monday 22 June 2026, 11:55pm AEDT

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities .

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.

Apply Now

Refine Your Search

service desk support jobs in wollongong, nsw

IT Service Desk Officer

Receptionist - Fulltime and Part time Weekend

Help Desk Engineer

Front Office Receptionist

Retail Planogram Merchandiser - Thirroul - NSW

Field Service Technician

Workspace Support Senior Technical Officer

Service Advisor

yd. SHELLHARBOUR - Retail Sales Assistant

Geologist / Geotechnical Engineer

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