In-Demand Helpdesk support Jobs in Wollongong, Nsw

IT Helpdesk Support
Unitech Solutions —Wollongong NSW
- $55,000 - $60,000 a year
- On call
- Serving
- Azure
- Customer service
Quick Apply
8d
Business Systems Support Helpdesk Officer
TAFE NSW —Wollongong NSW
- $80,246 - $88,576 a year
- Temporary
- Communication skills
11d

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Business Systems Support Helpdesk Officer
TAFE NSW —Wollongong NSW
In addition to the current Temporary Full Time opportunity until December 2026, we are also looking to build a Talent Pool for upcoming permanent and/or…
$80,246 - $88,576 a year
11d
IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
Answer incoming calls and monitor support queues for the IT helpdesk. Serving our internal customers, you will provide support on a variety of IT hardware and…
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IT Helpdesk Support

Unitech Solutions -
Wollongong NSW

Quick Apply

Job Details

Casual
$55,000 - $60,000 a year
8 days ago

Qualifications

Serving
ConnectWise
ITIL Certification
Azure
Customer service
LAN
English
Microsoft Exchange
Microsoft Office
Education
Driver Licence
IT support
WAN
VMWare
Communication skills
Time management
Help desk

Full Job Description

Full job description

IT Helpdesk Support - Wollongong

Unitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support professionals.Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

Key Responsibilities (include but not limited to):

Daily technical & troubleshooting support services via Helpdesk ticketing system Provide phone, e-mail & remote support services Supporting the Helpdesk team Escalation point for technical issues Management of servers, desktops, laptops & mobile devices Management of services, software, anti-virus, back-ups and peripheral equipment Understanding & updating network topology diagrams & documentation Hardware & software fault diagnosis & repairs Networking / Firewall experience Daily communication on issues & resolutions to clients Monitoring Helpdesk ticket queues and priority levels Be part of an on- call roster system

Key Knowledge (include but not limited to):

Understanding of outsourced & MSP style support systems Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures Experience with Microsoft Server Operating Systems Experience with Microsoft Office 365 exchange online , share point , teams Azure Cloud-based deployments Experience with Microsoft Office Application Software Understanding of LAN & WAN network environments Experience with Remote Desktop, VMware & Hyper-V environments

Desirable:

Previous experience with Helpdesk / Server Desk & MSP style businesses Exposure to Managed Services support systems or other RMM (ConnectWise) 3 + years past experience within the ICT industry Strong problem solving skills, attention to detail & time management skills ITIL understanding and / or certifications

Essential

The ability to work under pressure, autonomously & in a team environment Be professional, reliable, punctual, organised & well presented Must have excellent verbal & written communication skills (fluent in English) Must demonstrated exceptional customer service skills Industry qualifications Must have a current Australian Driver’s License Must be at least an Australian Permanent Resident

Package:

Total package will depend on candidates’ individual skills & experience, and will incorporate all industry & legislative requirements.

Job Type: Casual

Pay: $55,000.00 – $60,000.00 per year

Application Question(s):

What is you salary expectation ?

Education:

Certificate I - IV (Preferred)

Experience:

IT support: 1 year (Preferred)

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

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helpdesk support jobs in wollongong, nsw

IT Helpdesk Support

Business Systems Support Helpdesk Officer

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