Assistant Team Leader (Superannuation Administration)
Location : Wollongong
Description
Oversee and support team members through the daily allocation of work performed. Work across the business to provide guidance, information and training to build capabilities, including via colleague induction, multi-skilling and on the job support. Provide day-to-day support to the Team Leader, and deputise during periods of absence.
Job specification
Work closely with the team to communicate work priorities and expectations; undertake troubleshooting and introduce/recommend strategies to reduce backlogs and optimise team performance; facilitate activity debriefs to share lessons learned
Collect and collate a diverse range of management information/data to monitor team performance against the Service Level Agreement (SLA) and other agreed indicators including Data Quality; produce standard and adhoc management reports for proactive discussion with the Team Leader
Monitor and understand error trends and collaborate with Team Leader so comprehensive information can be provided during feedback sessions
Where required, participate in and/or coordinate the testing of new systems and system enhancements to assess the impact on existing business processes; take appropriate action to update business processes and communicate any changes to the team
Oversee the work undertaken to deal with any incidents, Data Quality exception remediation, and complaints, ensuring the effective execution of the required activities in accordance with the relevant service standards
Provide advice and support to the team regarding complex and escalated cases
Perform administrative tasks as deemed appropriate and reasonable, in consultation with the Team Leader
Contribute to the identification, assessment and treatment of operational risks, and work effectively with auditors, taking appropriate action to improve controls
Skills Required:
Diploma of Financial Services (Superannuation) desirable, and/or relevant industry experience
RG146 qualified or aptitude and willingness to complete certification; maintenance of SuperCPD points once RG146 qualified.
Demonstrated relevant experience in the superannuation, banking and finance, insurance or similar industry
Leadership experience, at a minimum in a support role or within a project team, desired
Experience and proficiency in using administration platforms, online information systems, external portals and other applications such as Microsoft Office
Demonstrated knowledge and understanding of legislation relevant to the superannuation industry
What you will get in return:
- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities
This role is covered by enterprise agreement, which sets out the pay rates and conditions.
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/
“Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.”
