Relationship Manager – Shape the First Impression, Every Day
Harmony Early Education Ripley
Are you the kind of person who can brighten someone’s day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?
We are searching for a Relationship Manager who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.
They are the face of the service, the keeper of relationships and the connector who makes families feel truly seen and welcomed.
Your Impact
As Relationship Manager you will be the person families trust most.
You will:
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Welcome every child and family with warmth, professionalism and genuine care
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Build strong, lasting relationships that support enrolments, retention and a sense of belonging
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Champion communication that is clear, respectful and family-focused
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Support families through onboarding, transitions, bookings & daily questions
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Keep the front-of-house running smoothly with organisation and confidence
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Model Harmony’s values through every interaction
Your presence shapes the tone of the whole service calm, connected, warm and child-centred.
Why you will love working with us
At Harmony, we value the passionate educators who create meaningful connections, inspire young minds, and support families every day. We recognise the important role you play in shaping children’s early experiences, which is why we offer:
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75% childcare fee discount for your family
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15% retention payment above Award in recognition of your commitment and contribution
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Harmony Academy providing ongoing training, professional development, and career growth opportunities
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A compassionate and supportive leadership team who value your ideas and celebrate your success
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Wellbeing initiatives and team events that support connection, belonging, and a positive workplace culture
About the Role
In this role, you will be the welcoming face for children and families, creating meaningful daily interactions that build trust and connection. You will support enrolments, centre tours, and onboarding, ensuring families feel informed, valued, and confident in their decision to join the service.
You will keep systems, documentation, and accounts well organised, while overseeing and streamlining administrative operations to ensure the office runs efficiently and supports the smooth day-to-day functioning of the centre. Working closely with the Centre Director and team, you will be the calm, friendly, and reliable go-to person who helps maintain a positive and organised environment.
A key part of your role will involve maintaining accurate and up-to-date records in the Childcare Subsidy Management Platform, ensuring correct CCS entitlements are applied, and identifying opportunities to support families with additional care options where appropriate. You will also oversee account management and debt recovery processes to maintain financial integrity and support the overall financial health of the service.
In addition, you will conduct centre tours with professionalism and enthusiasm, showcasing Harmony’s philosophy, environment, and key offerings to prospective families. You will also administer the waitlist system, ensuring transparent, fair, and well-organised processes for managing and prioritising prospective enrolments.
At Harmony child and cultural safety guide everything we do.
As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.
About You
You are warm, confident and organised with a natural ability to connect.
You bring:
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Cert III, Diploma or Bachelor in Early Childhood (or studying)
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Completion of the National Child Safety Training via Geccko, with a current certificate of completion.
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Experience in customer service, administration/early childhood setting
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Exceptional interpersonal and communication skills
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The ability to multitask and stay steady in a fast-paced environment
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A commitment to child and cultural safety
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A friendly professional presence that builds immediate trust
You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.
Why Ripley?
Harmony Ripley is a 190-place centre in the rapidly growing Ripley Valley, offering a vibrant, family-friendly environment. Surrounded by lush parks, community events, and natural beauty, it’s a peaceful haven that supports both children's growth and a healthy work-life balance.
Our Commitment to Child & Cultural Safety:
At Harmony you will be part of a team deeply committed to child and cultural safety. We take this seriously. Every child should feel safe, seen, heard and respected and we empower our educators to uphold these values every single day.
Protecting Every Child. Honouring Every Culture. Every Day.
We work proactively to keep children safe through strong policies, ongoing training and open conversations. We walk alongside families and communities to create environments where every child’s identity is celebrated and every voice is valued.
Ready to be Part of Something Bigger?
If you're looking for a place where your work truly matters, your ideas are valued, and every day has purpose, we'd love to hear from you.
Apply Now and begin your Harmony journey.
Learn more at www.harmonylearning.com.au
