In-Demand Claims analyst Jobs in Williams Landing Vic

Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
9d
Business analyst - Health insurance and claims
Infosys Singapore & Australia —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Agile
- Business
- Health insurance
Quick Apply
Escala - Wealth Management - Graduate Opportunity
Focus Financial Partners —Melbourne VIC
- Part-time
- Microsoft Excel
- Management
- Finance
1d
Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)
Employment Hero —Melbourne VIC
- Part-time
- Hybrid work
- Management
- AI
- Business
16h
Business Analyst
Marsh —Melbourne VIC
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
3d
Senior Risk & Incident Analyst
AustralianSuper —Melbourne VIC
- Full-time
- Financial services
- AI
- Communication skills
2d
Guidewire - Business analyst
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Agile
- Business
- Communication skills
Quick Apply
SAP EHS - Functional Analyst
Tata Consultancy Services —Melbourne VIC
- Agile
Senior Risk & Insurance Analyst
Tesla —Cremorne VIC
- Full-time
9d
API Integration Engineer
Medibank —Docklands VIC
- DevOps
- AWS
- Scripting
5d
Software Engineer
Wipro —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Relocation assistance
- Parental leave
Quick Apply
11d
Keycloak Analyst / Developer (Distributed Authentication Platform)
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave

More jobs to discover

Find similar jobs that you might be interested in.

Business analyst - Health insurance and claims
Infosys Singapore & Australia —Melbourne VIC
Tertiary qualification in Business, Information Systems, Technology, or a related discipline. Translate business needs into epics, features, user stories, and…
Quick Apply

I want to receive the latest job alert for claims analyst in williams landing vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

claims analyst jobs near williams landing vic

Business Analyst jobs in Melbourne VIC

Software Engineer jobs in Melbourne VIC

Technical Analyst jobs in Melbourne VIC

Senior Risk Analyst jobs in Melbourne VIC

Senior Risk Analyst jobs in Cremorne VIC

Service Desk Analyst jobs in Melbourne VIC

Business Analyst jobs in Monash University Vic

Financial Crimes Analyst jobs in Sydney Nsw

Senior Business Analyst jobs in Sydney Nsw

Business Analyst jobs in Perth Wa

Business Analyst jobs in Greater Adelaide Sa

Test Analyst jobs in Melbourne Vic

Business Services Manager jobs in Queensland

Business Services Manager jobs in Victoria

Business Services Manager jobs in Greater Adelaide Sa

Sales Manager jobs in Beaumaris Vic

Retail Zara Manager jobs in Melbourne Vic

Wholesale Manager jobs in Melbourne City Centre Vic

Business Services Manager jobs in North Sydney Nsw

Back End Developer jobs in Sydney Nsw

Service Desk Analyst

Brennan IT -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
9 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Melbourne. This role will require the candidate to be onsite at the client site up to 5 days a week in Richmond. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

claims analyst jobs in williams landing vic

Service Desk Analyst

Business analyst - Health insurance and claims

Escala - Wealth Management - Graduate Opportunity

Business Analyst,Enterprise Service Management & SMS Business Case (Syd/Bne/Mel)

Business Analyst

Senior Risk & Incident Analyst

Guidewire - Business analyst

SAP EHS - Functional Analyst

Senior Risk & Insurance Analyst

API Integration Engineer

Software Engineer

Keycloak Analyst / Developer (Distributed Authentication Platform)

More jobs to discover

I want to receive the latest job alert for claims analyst in williams landing vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected