The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.
Do you have a passion for customer service and enjoy working in a team environment?
Looking for a role that offers hands-on experience with a clear pathway into sales and account management?
We’re seeking a motivated individual to join our team, where you’ll play a key role in delivering exceptional service to our clients while supporting sales initiatives that drive business growth.
This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily customer service duties. It is essential that you are self-driven and attentive to details as this position will be involved with:
In this role, you’ll be a key first point of contact for clients, delivering a professional, responsive customer experience while supporting service standards and branch sales outcomes:
- Manage incoming calls, messages, and customer enquiries
- Respond to customer enquiries promptly, resolving or escalating as needed
- Support clients by phone, email, and online
- Assist with onboarding and promote Grace’s services and processes
- Provide customer web training and system/process guidance
- Support branch sales, marketing campaigns, and outbound call programs
- Identify sales opportunities and support proposals where needed
- Support account managers with Level 1 enquiries, projects, and service requests
- Set up accounts, issue welcome packs, and complete verification tasks
- Maintain accurate and up-to-date Salesforce records
- Record enquiries, feedback, and actions taken accurately
- Help achieve monthly sales, service, and branch performance targets
To succeed in this role, you’ll bring:
- Experience in customer service, ideally in an office, branch, or contact centre
- Strong communication skills across phone, online, and in-person interactions
- Sound problem-solving skills, judgement, and initiative
- Strong attention to detail, administration, and data entry skills
- Experience with CRM systems such as Salesforce, or the ability to learn quickly
- A proactive, accountable, and self-driven approach
- A positive attitude and genuine focus on customer experience
- Ability to work well in a team and manage competing priorities independently
- Strong time management, reliability, and ability to work under pressure
- A professional, honest, and safety-focused approach
- Willingness to learn, join training, and support continuous improvement
- Competitive salary + superannuation
- Flexible work arrangements – hybrid
- Career development – mentoring, training, and internal mobility
- Employee rewards and recognition – including Perkbox membership, paid personal development, EAP wellness program, novated leasing, and more
- Inclusive culture – we celebrate diversity and welcome all backgrounds
