Job Description
Dealer Parts Support-Technical
Requisition ID: 4981
Job Location: Australia, St Marys - Australia
Category: Dealer and Customer Service
Job Type: Full Time
Working Mode: Fully On-Site
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Are you a proactive problem-solver with strong technical understanding and a passion for helping others? If you enjoy supporting customers, building relationships, and improving processes, this opportunity is for you!
We’re looking for a Dealer Parts Support (Technical) to be the key contact for dealer technical and catalogue queries and provide exceptional support across the Parts Operations department. Working alongside the Dealer Parts Support Manager and other internal teams, you’ll ensure timely, accurate communication between dealers and the business - helping to maintain our reputation for quality service and operational efficiency.
This is a hands-on, varied role offering autonomy, learning opportunities, and a chance to make a real difference across our aftersales network.
Key Responsibilities
- Support the Dealer Parts Support Manager to build strong relationships with domestic, export, and inter-regional customers
- Be the go-to contact for all technical and catalogue-related queries
- Respond to phone and email enquiries from dealerships, ensuring part requirements are accurately identified and fulfilled
- Work closely with internal departments and dealerships to support end customers and distributors
- Monitor and analyse customer credit claims
- Prioritise and respond to customer communications with professionalism and accuracy
- Escalate service-related issues where necessary
- Make dealer-related decisions with a high degree of autonomy
- Support additional aftersales initiatives and teams as required
- Update training materials and procedure manuals
- Provide training to dealers and new staff members as needed
Experience Required
- Previous experience as a Parts Interpreter in the automotive/heavy machinery/agricultural sector
- Technical/mechanical understanding, with a strong interest in learning and continuous improvement
- High-level interpersonal and customer service skills
- Excellent time management and organisational abilities
- Strong problem-solving skills with great attention to detail
- Comfortable working independently and making decisions within your area of responsibility
- Medium-level proficiency in Word, Excel, PowerPoint, Outlook, and general computer systems
- Experience with dealership systems or parts cataloguing is a bonus
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements
Competitive base salary and performance incentives
Great career progression opportunities
Retail & health insurance discounts
Paid parental leave
Novated leasing
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