The Learning Trainer is responsible for the coordination, facilitation, and execution of training programs across all process paths within the Fulfillment Center. This role ensures consistent delivery of training, maintains quality standards in learning delivery, and provides clear guidance to Instructors and Associates during all shift phases. The Learning Trainer partners with Operations and the L&D team to drive training compliance, improve learning effectiveness, and support the onboarding experience for all new and tenured associates.
Key job responsibilities
Start of Shift Activities
Attend Start of Shift (SOS) meetings and engage with Area Managers on training alignment for the day
Perform equipment readiness checks including training room, safety school area, scanners, Kindles, and material setup
Review daily schedule and align with Learning Specialist on necessary changes and impact to the weekly training plan
Coordinate with the Instructor team on the day's training delivery plan
Report equipment defects and issues to the Learning Specialist
During Shift Activities
Prepare and deliver all training sessions as planned for the shift
Coordinate, supervise, and check in with Instructors throughout the shift to ensure training is delivered as planned
Provide coaching and upskilling to Instructors and log all coaching activities
Review training assessment outcomes and highlight any issues or risks to Area Managers
Manage associate permissions following completion of training
Deliver any training in the place of an Instructor when required
Manage training tickets, review local SIM tickets, and plan requested training, coaching, and audits
Maintain accurate records of all training and coaching activities using Umbrella, WorkDocs, and ticketing systems
Review and report training activities and compliance metrics
Check and correct training CALM codes to ensure proper labor tracking
End of Shift Activities
Check readiness and condition of training equipment and training room
Ensure proper storage of all materials
Report any issues for the next shift
Send the next day's training plan to Area Managers
Onboarding
Deliver Behind the Smile (BTS) onboarding for new associates
Organise and coordinate Day 1 and Day 2 process training
Log all onboarding modules in Umbrella
Organise Week 1 Graduation and Week 2 Touchpoint sessions
Coach tenured associates and support PA and leader onboarding and training
Weekly Activities
Deliver process training and briefings
Provide training updates to Instructors where applicable
Review weekly training plan with Area Managers
Monthly Activities
Facilitate Instructor audits and coaching following local guidance
Participate in Work in Process (WiP) for 6–8 hours to stay close to operational processes
Ensure compliance with all Level 3+ training requirements (e.g., Quriosity, Amazon Learn)
Participate in monthly team round tables
Attend 1:1 meetings with line manager
Ad Hoc Activities
Support Associates in navigating Umbrella Training modules
Familiarise with network standards, regulations, and policies to ensure strict adherence during training
Facilitate Train the Instructor events and update Instructors on network training curriculum
Participate in L&D-owned safety promotion events
Support L&D and PE projects for the site
Support the Design team by reviewing content and translations
Provide data to Managers on learning-related requests (e.g., Associates trained per process)
During High Volume Events (HVE), understand daily targets and priorities from Area Managers
Submit near miss reports in Austin when witnessing unsafe conditions
- Strong communication and facilitation skills
- Subject Matter Expert within the fulfilment environment
- Demonstrated experience in developing training material, job aids, and online tutorials
- Proficient in developing spreadsheets (Excel preferred), word processing, and email
- Ability to carefully analyse data sets, identify issues, and recommend solutions
- Team player with ability to work cross-functionally with Operations and L&D leadership
- Previous experience in a training, coaching, or facilitation role within a warehouse or logistics environment
- Familiarity with Learning Management Systems (e.g., Amazon Learn, Umbrella, FCLM)
- Experience with performance tracking dashboards (e.g., QuickSight, Formulate)
- Understanding of CALM codes, labour tracking, and permission management
- Demonstrated ability to coach and develop others
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
